Customer Service Representative/Dispatch - Innisfail - Central Alberta Co-op

Central Alberta Co-op Ltd.; Innisfail; On-site; CAD 30,000 - 60,000; Part time

Job summary

A local cooperative company in Innisfail is seeking a motivated Customer Service Representative/Dispatch for part-time hours. Ideal candidates should have a passion for customer service and teamwork, with a high school diploma preferred. Responsibilities include handling sales transactions, providing excellent service, and ensuring adherence to company policies. This role offers a supportive work environment and various employee rewards programs to foster growth and well-being.

Benefits

Loyalty Discount Program

Employee and Family Assistance Program

Team Member Volunteer Program

Long Term Service Awards

Leadership Development Program

Qualifications

• Previous customer service experience preferred.
• Physical ability to lift up to 50 lbs.

Responsibilities

• Provide outstanding customer service and address concerns in a timely manner.
• Handle sales transactions and manage office supplies.
• Collaborate with teams to enhance operational efficiency.

Skills

Exceptional customer service

Timely issue resolution

Sales transaction handling

Education

High school diploma preferred

Job description

Join Our Team in the Petroleum Division located at the Innisfail Agro Centre!

Are you a dedicated individual with a passion for exceptional customer service and a commitment to maintaining safety standards? Do you thrive in a fast-paced and collaborative environment? Join our Petroleum Division team at our Innisfail site as a Customer Service Representative/Dispatch! We are seeking a motivated professional who excels in delivering outstanding service and contributing to a positive work atmosphere.

Position

Customer Service Representative/Dispatch

Part-time

24 – 36 hours per week. Eligible for benefits after 3 months. If you are relocating from another province, please ensure you have AB Health coverage to be covered by our plan provider.

Availability

Weekdays and weekends - mornings, afternoons, and evenings, with increased availability as required for training and coverage.

Responsibilities

• Provide outstanding customer service and address concerns in a timely, positive manner.
• Be familiar with and adhere to Central Alberta Co-op policies and procedures.
• Utilize proper telephone etiquette.
• Follow start-of-day and end-of-day procedures and complete proper documentation.
• Handle sales transactions and manage office supplies.
• Process fuel and bulk lube orders accurately, dispatch orders efficiently, and complete daily fuel reconciliations.
• Collect and provide accurate information to internal and external customers.
• Operate equipment safely and responsibly; perform general housekeeping duties.
• Collaborate with Ag and Petroleum Division teams to enhance operational efficiency and best practices.
• Perform additional duties as assigned by the manager.

Qualifications

• High school diploma preferred.
• Previous customer service experience preferred.
• Physical ability to lift up to 50 lbs.

Total Rewards

At Central Alberta Co-op, we value our team members and are committed to their well-being and success. As part of our dedication to providing a supportive working environment, we offer a range of Total Rewards:

• Loyalty Discount Program: Enjoy discounts on merchandise as a token of appreciation for your dedication.
• Employee and Family Assistance Program: Access confidential counseling, resources, and support services for you and your family.
• Team Member Volunteer Program: Get involved in community initiatives and make a positive impact through volunteer opportunities.
• Long Term Service Awards: Recognize and celebrate milestones in your career with us.
• Leadership Development Program: Take advantage of growth opportunities and advance your career within our organization.

Select the link for more information:

https://www.centralalbertaco-op.crs/sites/centralalberta/local/detail/leadership-development-program

Central Alberta Co-op is proud to uphold our Brand Values of Integrity, Responsibility, and Community. We offer competitive salaries, opportunities for advancement and personal growth, and benefits based on employment status. As a COR certified organization, we are dedicated to providing our team members and customers with a safe working and shopping environment.

How To Apply

If you're ready to join our team and deliver exceptional service to our customers, please submit your resume online, along with three references and a cover letter highlighting your relevant experience and availability.

Application Deadline

This posting will remain open until filled.

Important Note

Successful candidates must provide their Social Insurance Number before their first shift.

We appreciate your interest in joining our team. However, only applicants selected for an interview will be contacted.

About Us

Central Alberta Co-op is here to serve our members and customers with products and services that help build, feed, and fuel individuals and communities. We are a different kind of business, being member-owned means that any profits are returned to our members and stay in the local economy. We live where you live, work where you work, and help grow the economy right here.

At Central Alberta Co-op, our Leadership Development Program supports team members - whether new to the organization or growing within it - in building the skills, confidence, and experience needed for leadership roles. The program aligns with our values and culture, helping you grow, take on new challenges, and advance your career at Central Alberta Co-op.