Customer Service Representative - Centennial Carstar Moncton

Centennial Auto Group; City of Moncton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading car rental service in Moncton is hiring a Customer Service Representative to provide exceptional service to customers. You will greet clients warmly, manage inquiries, schedule appointments, and assist with rentals and payments. Strong communication, organization, and problem-solving skills are essential. This full-time role offers competitive wages, benefits, and training opportunities in a supportive team environment. Join our growing team and be part of our success story!

Benefits

Competitive wages

Company matching RRSP

Group health/dental/insurance coverage

Employee discounts

Professional training and development opportunities

Qualifications

• Must have strong communication skills to assist customers effectively.
• Prioritize exceptional customer service and problem-solving abilities.
• Valid driver's license is essential for the role.

Responsibilities

• Greet customers warmly and create a welcoming environment.
• Answer incoming phone calls and handle inquiries professionally.
• Schedule appointments and coordinate customer visits.
• Assist customers with rental options and processing payments.
• Maintain a clean and professional reception area.

Skills

Strong Communication Skills

Exceptional Customer Service

Effective Organizational Skills

Keen Attention to Detail

Team Collaboration

Ability to Multitask

Professionalism & Approachable Demeanor

Valid Driver’s License

Job description

Centennial Carstar Moncton is looking for an organized, motivated individual to join our team as Customer Service Representative!

NOW HIRING: Customer Service Representative

LOCATION: Centennial Carstar Moncton, Moncton, New Brunswick

HOURS: Full time, 40 hours per week. Monday - Friday, 8:00am - 5:00pm

WAGES: $18.00 - $23.00 per hour + benefits. (Negotiable based on experience)

THE PERFECT FIT: We are looking for a Customer Service Representative who prioritizes exceptional service and brings a warm, welcoming, and approachable demeanor to the role. Strong communication, organization and problem‑solving skills are key, as you’ll be facilitating rental transactions, assisting customers with bookings, vehicle pick‑ups, and returns, and ensuring an outstanding customer experience. While previous experience is a plus, it’s not required, we’re ready to train the right candidate. Apply today to become an essential part of our car rental team and contribute to our continued success.

APPLICABLE SKILLS/ QUALIFICATIONS

• Strong Communication Skills
• Exceptional Customer Service
• Effective Organizational Skills
• Keen Attention to Detail
• Team Collaboration
• Ability to Multitask
• Professionalism & Approachable Demeanor
• Valid Driver’s License

MAIN JOB TASKS & RESPONSIBILITIES

• Greet customers warmly and create a welcoming environment.
• Answer incoming phone calls and respond to inquiries professionally and efficiently.
• Schedule appointments and coordinate customer visits.
• Provide information on rental options and assist with the reservation process, including processing payments.
• Address customer questions, concerns, and provide timely updates throughout their service experience.
• Ensure customer satisfaction by delivering friendly, helpful, and solution‑oriented service.
• Maintain a clean, organized, and professional reception area.
• Assist with administrative tasks such as document filing and posting invoices.
• Communicate with insurance companies regarding claims, repairs, and updates.
• Coordinate sublet repairs and follow up on back‑ordered parts and return credits.
• Support the team by working collaboratively to deliver exceptional service from start to finish.
• Pre-closing files for insurance

WHY WORK WITH CENTENNIAL

• Customer‑centered culture
• Supportive and team‑oriented environment
• Professional training and development opportunities
• Competitive wages
• Company matching RRSP
• Group health/dental/insurance coverage
• Employee discounts
• Opportunities for career advancement

Exciting career opportunities await you at Centennial Auto Group, a rapidly expanding company with a 46-year track record of success. Join our team and be part of our growth story as we operate six new vehicle dealerships, eleven Carstar collision centers, and two powersports stores across PEI, New Brunswick, and Nova Scotia. At Centennial Auto Group, excellence is at the heart of everything we do, and we invite you to experience a fulfilling career with us.

We welcome applications from individuals who are legally eligible to work in Canada. Please note that only candidates with current authorization to work in Canada will be considered for this position.