Customer Service Representative (Bilingual – English & French)

Spring Financial; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading fintech company based in Montreal is seeking candidates with a strong background in finance and analytics to develop innovative credit-building solutions. You'll collaborate with a diverse team to analyze market trends, enhance customer experiences, and provide exceptional service. Ideal candidates have 2+ years in the financial services industry and excellent communication skills. Join us in improving financial access for Canadians with competitive salary and growth opportunities.

Benefits

Competitive salary

Opportunities for bonuses

Career advancement

Innovative work environment

Meaningful impact on financial access

Qualifications

• Minimum 2 years in fintech or financial services.
• Proven ability to work collaboratively in a team.
• Knowledge of credit-building and mortgage products.

Responsibilities

• Develop and implement innovative credit-building solutions.
• Collaborate to enhance customer experience.
• Analyze market trends for product development.
• Assist in marketing strategies for financial products.
• Provide exceptional customer service.

Skills

Strong analytical skills

Excellent written and verbal communication

Ability to work collaboratively

Tools

CRM software

Job description

Employer Industry: Fintech

Why consider this job opportunity:

• Competitive salary with opportunities for bonuses
• Chance to work with one of Canada's fastest-growing fintech companies
• Opportunities for career advancement and growth within the organization
• Collaborative and innovative work environment
• Ability to make a meaningful impact on improving financial access for Canadians

What to Expect (Job Responsibilities):

• Develop and implement innovative credit‑building and lending solutions
• Collaborate with team members to enhance customer experience and financial accessibility
• Analyze market trends to identify opportunities for product development
• Assist in creating marketing strategies to promote financial products
• Provide exceptional customer service to clients seeking financial solutions

What is Required (Qualifications):

• Minimum of 2 years of experience in the fintech or financial services industry
• Strong analytical skills with the ability to interpret data and market trends
• Excellent written and verbal communication skills
• Proven ability to work collaboratively in a team environment
• Knowledge of credit‑building and mortgage products

How to Stand Out (Preferred Qualifications):

• Experience with customer relationship management (CRM) software
• Familiarity with financial regulations and compliance standards
• Previous experience in product development or marketing within the fintech sector

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