customer service representative

Häfele; Toronto; On-site; CAD 40,000 - 50,000; Full time

Job summary

A global hardware solutions company in Toronto is seeking a Bilingual Customer Service Representative. In this role, you will manage customer inquiries, provide product information, and handle complaints. The ideal candidate will be bilingual, organized, and proactive, with experience in customer service. Join a collaborative team where you can grow and succeed together.

Benefits

Collaborative team environment

Professional growth opportunities

Supportive leadership

Qualifications

• Bilingual is required for customer interactions.
• Experience with furniture or architectural hardware is an asset.
• Excellent organizational and planning skills are necessary.

Responsibilities

• Manage customer needs via phone calls and emails.
• Educate customers on new products and services.
• Create and modify orders for customers.

Skills

Bilingual communication

Learning agility

Microsoft Office Suite

Soft skills

Initiative and multi-tasking

Tools

SAP

Customer service software

Job description

Overview

Bilingual Customer Service Representative

The Customer Service position is a gateway into our company – this role is more than just being our face and voice to customers, it also has many internal touchpoints. There are limitless ways to learn and grow, from knowledge of products, systems and processes. In this position you will interact with customers to provide responses to inquiries about products and services, as well as handle and resolve complaints. One of our core values is how we ‘WoW customers’ - it’s a mindset, philosophy, a call to action. This plays a critical role. The opportunity exists as a team member to take their career in any trajectory internally.

Who we are :

Hafele is a global market leader in providing hardware solutions and innovation to the furniture, kitchen cabinet, architectural millwork and hospitality industries. We are a privately held company with a long and rich history that began in 1923. We have over 8,000 employees worldwide and in Canada, we are looking to grow our team. Come join a company where you will be encouraged to succeed, challenged to adapt and motivated to grow. Come join the ‘A’ team!

Duties & Responsibilities

• Managing customer needs via phone calls and emails
• Working with customers to create and modify orders
• Educating customers on what’s new and innovative in our industry
• Account creation
• Arranging pickups with customers
• Entering complaints and returns into system
• Being a part of a team philosophy of engagement by working with the team to achieve company targets and objectives
• Ability to effectively work with colleagues from all departments : sales, marketing, purchasing, accounting

Profile

• Bilingual is required.
• Learning agility is an asset.
• Proficient working knowledge of Microsoft Office Suite required
• Experience with furniture or architectural hardware is an asset
• SAP experience is a strong asset
• Soft skills in working with customers
• Ability to take initiative and multi-task
• Excellent organizational and planning skills

What’s in it for you?

• The opportunity to work for a growing company where you are surrounded by a collaborative team.
• A rewarding career where we all share in the success of the company.
• You can expect to be supported by leadership through open communication, encouragement and recognition.
• You will receive encouragement to continue professional growth through training, seminars, etc.