Customer Service Representative

Global Excel Management Inc.; Sherbrooke; On-site; CAD 46,000 - 55,000; Full time

Job summary

A customer service-focused company in Sherbrooke is seeking a Bilingual Customer Service Representative. In this role, you will assist individuals with travel-related emergencies and provide excellent service in a multilingual environment. Applicants should possess strong communication skills and be bilingual in English and French. The position offers a supportive work environment with various employee benefits, including vacation and wellness programs.

Benefits

Three weeks of vacation

Health, dental and life insurance

Flexible work environment

On-site gym and wellness programs

Continued education financial assistance

Qualifications

• Experience in customer service, telecommunications or claims assistance.
• Another language will be considered an asset.

Responsibilities

• Act as a resource for patients and families regarding policy benefits.
• Open initial claims and refer to suitable healthcare providers.
• Pre-approve medical tests and provide pertinent information.
• Record interactions in the claims system.

Skills

Bilingual (English and French)

Customer service orientation

Good communication skills

Ability to work in a fast-paced environment

Good computer skills

Education

College diploma or equivalent

Tools

Microsoft Office

Job description

Job Description

Bilingual Customer Service Representative - Assistance Services 22.05$/h

Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!

As a Bilingual Customer Service Representative, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives.

What does your typical day look like?

• Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information;
• Open the initial claim and refer the person to the most suitable healthcare providers;
• Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions;
• Record the interactions and transactions in the claims system and ensure a superior level of customer service.

What skills and experience are we looking for?

• College diploma or equivalent
• Experience in customer service, telecommunications and/or claims assistance
• Bilingual both verbally and in writing (English and French) another language will be considered an asset (the use of English is necessary to answer a large number of calls in English)
• Customer service oriented
• Ability to work with people in a fast-paced, team environment
• Good communication skills and highly professional
• Good computer skills (Microsoft Office, internet etc.)

We offer you

What does Global Excel offer you?

• Three weeks of vacation;
• An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;
• A flexible and supportive work environment offering several benefits such as a private medical clinic, on-call doctors, an on-site Bistro, and much more;

• A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness;
• Many opportunities for advancement, development and financial assistance to employees who wish to continue their education.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website: