Customer Service Representative

Nett Technologies Inc; Mississauga; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading manufacturer of emission control systems is seeking a technical Customer Service Representative in Mississauga. You will provide sales support, create quotes, and offer technical consulting to customers. The ideal candidate has experience in customer service or sales, strong communication skills, and a mechanical aptitude. Competitive salary and a collaborative work environment are offered.

Qualifications

• 1-3+ years relevant experience in customer service role or sales.
• Ability to build strong relationships.
• Comfortable with multi-tasking and deadlines.

Responsibilities

• Provide sales support to the sales team.
• Create quotes and process order confirmations.
• Record information in the CRM database.

Skills

Customer service attitude

Strong communication skills

Analytical skills

Mechanical aptitude

Strong computer skills

Education

Post-secondary education

Tools

Outlook

Excel

Word

Job description

Nett Technologies Inc., a leading manufacturer of engine emission control systems, has an opening for a technical Customer Service Representative. The company designs and manufactures a full range of exhaust after-treatment emission control products for OE and aftermarket diesel, LPG, gasoline, and natural gas engines. Our recognized entrepreneurial business approach cultivates a collaborative work environment that supports and strengthens our market reputation for quality products and timely innovative solutions.

Roles and Responsibilities

• Provide timely sales support to inside and outside sales team including order entry, phone, and e-mail, e-commerce inquiries
• Create quotes process Order Confirmations and Work Orders in collaboration with Engineering and Manufacturing Departments
• Coordinate sales leads and customer satisfaction feedback processes
• Record and maintain appropriate information in the company CRM database
• Provide technical consultative service (we will train) to determine market application needs
• Processes warranty claims and appropriate debit/credit for defective or returned materials
• In a timely and efficient manner, completes documentation for cross border shipping requirements

Qualifications and Experience

• Completion of post-secondary education and/or 1-3+ years relevant experience in customer service role or inside/outside sales in a technical field
• Excellent customer service, sales support attitude and delivery
• Logical approach and a mechanical aptitude
• Able to build strong relationships
• Excellent interpersonal, verbal and written communication skills
• Strong analytical and organizational skills with high attention to detail
• Proven ability to work to deadlines and comfortable with multi-tasking
• Able to work independently and in a team environment
• Strong computer skills in Outlook, Excel and Word

Additional Preferred Competencies

• Experience in one or more of the following industries: forklift, construction equipment, gen-set, mining, diesel/LPG engines, automotive, exhaust systems, sheet metal, manufacturing
• Understanding of engine exhaust emissions control systems
• Exposure to manufacturing and B2B support processes

To Apply

Please send your resume and a brief cover letter to [e-mail]

Nett Technologies Inc., is an equal opportunity employer and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.