Customer Service Representative

FloForm Countertops; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading countertop company in Edmonton seeks a Customer Service Representative to join their team. The candidate will estimate costs and handle customer inquiries while maintaining relationships with clients and contractors. Applicants should have a high school diploma, 2 years of related experience, and strong organizational and communication skills. The position offers competitive wages, medical benefits, and a supportive work environment.

Benefits

Competitive Wages

Medical and Dental Benefits

Paid sick days

RRSP matching

Qualifications

• 2 years experience estimating blueprints and completing measurements.
• Experience in customer service, preferably in flooring or construction.

Responsibilities

• Compile estimates and respond to customer inquiries.
• Maintain price lists and input orders into the system.
• Develop relationships with contractors and clients.

Skills

Estimating blueprints

Customer service experience

Basic computer skills

Organizational skills

Effective verbal communication

Mathematical skills

Education

High School Diploma

Post Secondary Education

Tools

Microsoft Office

Estimating software

Job description

Required immediately, our Edmonton Branch is seeking a Customer Service Representative to join the team!

Position Summary:

The Estimator is responsible for compiling estimates of how much it will cost to provide a client or potential client with products or services. Responds to general inquiries, processes orders, and promotes additional sales.

Qualifications:

• High School Diploma with other relatable education
• Post Secondary Education considered an asset
• 2 years estimating blueprints, and completing measurements and take offs
• 2 years customer service experience with experience in similar industry (flooring, cabinets, tile, construction)
• Basic computer skills with experience using Microsoft Office products and ability to learn other software programs – estimating software
• Strong organizational skills, with attention to detail
• Ability to handle challenging situations with diplomacy and respect
• Works well with team members to resolve issues and move forward in a proactive manner
• Effective verbal communication skills
• Proficient mathematical skills with strong understanding of measurements and fractions
• Ability to solve problems as they arise

Duties and Responsibilities:

• Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
• Inputs orders/quotes into the computer system and confirms availability of product
• Responds to customer inquiries and complaints, and coordinates activities with other departments as necessary; escalates complaints to supervisor as required
• Establishes proactive communication with customers to ensure understanding of product ordered
• Responds to general customer enquiries while on-site in a friendly, professional manner and courteous manner
• Maintains and develops relationships with contractors, clients and sub-contractors
• Handles quality and service issues to develop/maintain customer loyalty
• Ensures orders are priced accurately and invoices are issued promptly
• Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
• Ensures that orders are put into production on time to meet pickup and delivery schedules
• May handle warranty and service issues as they arise
• Other duties as assigned

FLOFORM is proud to offer the successful candidate:

• Competitive Wages
• Medical and Dental Benefits
• Paid sick days
• RRSP matching

FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our customers the best countertop purchasing experience available.”

Should this opportunity be of interest to you, submit a resume at www.floform.com/careers

We look forward to meeting you!

To learn more about us we encourage all applicants to visit our website at www.floform.com. We are an Equal Opportunity Employer.