Customer Service Representative

Advantage Personnel; Brampton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Representative in Brampton, ON. The ideal candidate will have 3-5 years of experience in a fast-paced manufacturing environment and possess strong communication and interpersonal skills. Responsibilities include processing customer orders, managing phone calls, and resolving complaints. This role offers a pay rate of $21-$22 per hour with shifts from Monday to Friday.

Qualifications

• 3 - 5 years in a fast-paced manufacturing environment.
• Understanding of the manufacturing industry; coatings experience is a plus.
• Ability to meet deadlines.

Responsibilities

• Receive and process customer orders.
• Resolve customer complaints proactively.
• Assist in production scheduling.

Skills

Strong interpersonal skills

Proven customer support experience

Excellent communication skills

Detail oriented

Proficiency in Microsoft Office Suite

Ability to multi-task

Ability to work under pressure

Education

High school or higher

Job description

Overview

Customer Service Representative

B rampto n, ON

Pay Rate: $ 21-$22 per hour

Shift: 8:00am-4:30pm

Shifts available: Monday to Friday

Our client, a fast-growing, high-quality specialty coatings manufacturer located in North Brampton, is looking to add a Customer Service Representative who embodies the spirit of growth, adaptability, and innovation to their team.

Responsibilities

• Receive and process customer orders
• Manage a large number of phone calls
• Help build sustainable relationships with each client through trust and a thorough understanding of their needs
• Resolve customer complaints proactively
• Assist in production scheduling
• Provide assistance to our sales team as required
• Proactive contact with customers
• Other administrative duties as assigned

Qualifications

• 3 - 5 years in a fast-paced manufacturing environment
• Understanding of the manufacturing industry - Coatings experience is a plus
• Strong interpersonal skills
• Proven customer support experience
• Prioritizes and multi-tasks with ease
• Excellent communication skills
• The ability to meet deadlines
• The ability to deal will different personalities with ease
• Works well under pressure
• Detail oriented
• Proficiency in Microsoft office suite - able to learn new software with ease
• The ability to read, write and speak English

Desired Education

• High school or higher

For immediate consideration, please submit your resume. Qualified candidates will be contacted.