Customer Service Rep – Remote (Automotive, Bilingual: English / German)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company in Canada is seeking candidates for a Customer Support position. The role involves providing exceptional inbound support, assisting customers with technical issues, and managing information efficiently. Required qualifications include fluency in English, German, and French, along with at least 1 year of customer service experience. The position offers work-from-home flexibility and a comprehensive benefits package, fostering a supportive and inclusive work environment.

Benefits

Performance-based bonuses

Comprehensive benefits package

Career advancement opportunities

Work-from-home flexibility

Supportive company culture

Qualifications

• At least 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment at home.
• Familiarity with technology.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and services.
• Deliver exceptional customer experiences.

Skills

Fluency in English

Fluency in French

Fluency in German

Strong computer navigation skills

Multitasking abilities

Education

High school diploma or GED

Job description

Employer Industry: Automotive Customer Service

Why consider this job opportunity

• Salary up to $24.56/hour
• Performance-based bonuses and incentives
• Comprehensive benefits package including medical, dental, and vision insurance
• Opportunities for career advancement, with 80% of management positions filled internally
• Work-from-home flexibility
• Supportive and inclusive company culture with various employee resource groups

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Fluency in English, German, and French
• At least 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment at home
• Strong computer navigation skills and familiarity with technology

How to Stand Out (Preferred Qualifications)

• Candidates from the Oshawa, ON area are preferred, but not mandatory
• Eagerness to learn new technologies
• Strong multitasking abilities
• Previous experience with remote work environments
• Interest in participating in company-sponsored diversity and inclusion programs

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."