Customer Service Rep – Remote (Automotive, Bilingual: English / French)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company in Canada is seeking individuals who are fluent in both French and English to provide inbound customer support. The role involves assisting customers with technical issues and ensuring exceptional service delivery. Candidates should have at least 1 year of customer service experience and a high school diploma. This position offers a flexible work-from-home arrangement and a comprehensive benefits package.

Benefits

Salary up to $25/hour

Performance-based incentives

Comprehensive benefits package

Flexible work-from-home arrangement

Paid training and performance-based bonuses

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment.

Responsibilities

• Provide inbound customer support in the customer’s preferred language.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services.
• Deliver exceptional customer experiences.

Skills

Fluent in both French and English

Strong computer navigation skills

Education

High school diploma or GED

Job description

Employer Industry: Customer Service (Automotive)

Why consider this job opportunity

• Salary up to $25/hour, with performance-based incentives
• Flexible work-from-home arrangement
• Comprehensive benefits package including medical, dental, and vision insurance
• Opportunities for career advancement with nearly 80% of managers promoted from within
• Paid training and performance-based bonuses
• Supportive and inclusive company culture with various employee resource groups

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver exceptional customer experiences

What is Required (Qualifications)

• Fluent in both French and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment
• Strong computer navigation skills and knowledge of PC operations

How to Stand Out (Preferred Qualifications)

• Experience in a fast-paced multi-tasking environment
• Eagerness to learn and adapt to new technologies
• Access to a desktop or laptop for testing (work computer may be provided)
• High-speed internet connectivity (no wireless/hotspots or satellite)

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