Customer Service Rep – Automotive (Remote)

Concentrix; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer service provider in Ottawa is searching for dedicated individuals to provide inbound customer support. Positions offer a salary up to $20/hr with performance incentives, a flexible work-from-home environment, and comprehensive benefits. Ideal candidates should have at least 1 year of customer service experience and a high school diploma or GED. Strong computer skills and a quiet home office setup are crucial. Join a supportive and inclusive company culture with plenty of opportunities for advancement.

Benefits

Flexible work-from-home environment

Comprehensive benefits including medical, dental, and vision

Access to daily pay through DailyPay

Qualifications

• Minimum of 1 year of customer service experience required.
• High school diploma or GED is necessary.
• Ability to maintain a quiet, distraction-free home work environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Customer service experience

Computer navigation skills

Open availability

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Support in the Automotive Sector

Why consider this job opportunity:

• Salary up to $20/hr, with performance-based incentives
• Opportunity for career advancement, with 80% of managers promoted from within
• Flexible work-from-home environment
• Comprehensive benefits including medical, dental, vision, and paid time off
• Access to daily pay through the DailyPay enrollment option
• Supportive and inclusive company culture with diverse employee resource groups

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a positive attitude

What is Required (Qualifications):

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Open availability for work shifts
• Strong computer navigation skills and PC knowledge
• Ability to maintain a quiet, distraction-free home work environment

How to Stand Out (Preferred Qualifications):

• Eagerness to learn new technologies
• Proficiency in fast-paced multi-tasking
• Desktop or laptop for PC and internet testing; a work computer may be provided depending on the position offered
• High-speed internet connection (no wireless/hotspots or satellite)

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.