Customer Service & Order Coordination Specialist

Phil Bouchard and Sons; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

A manufacturing company in Toronto is looking for a highly organized and customer-focused individual to manage customer interactions, order processing, and communication with vendors. This full-time role requires excellent organizational and communication skills to ensure seamless customer service and efficient operations within the team. Opportunities for professional growth are offered.

Benefits

Collaborative work environment

Opportunities for professional growth

Qualifications

• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with basic office software (email, spreadsheets, order management systems).
• Previous experience in customer service, order coordination, or purchasing is an asset.

Responsibilities

• Answer and direct incoming calls, provide friendly assistance.
• Respond to questions about order status and provide updates.
• Check in jobs and ensure accurate paperwork.
• Retrieve completed orders for pickup.
• Monitor production progress and update internal systems.
• Process rental orders and ensure timely follow-up.
• Place purchase orders and track deliveries.
• Collaborate with teams to confirm order readiness and resolve issues.

Skills

Organizational skills

Communication skills

Multitasking

Proficiency with office software

Job description

Overview

We are seeking a highly organized and customer-focused individual with excellent English skills, to be the key point of contact between our customers, vendors, and production team. This role ensures seamless communication, timely updates, and smooth processing of both regular orders and rentals.

Key Responsibilities

• Customer & Communication Support: Answer and direct incoming calls, route inquiries to the appropriate team members, and provide friendly, professional assistance.
• Customer Service: Respond to questions about order status and provide timely updates to customers.
• Order & Job Handling: Check in jobs as they arrive and ensure all related paperwork is accurately recorded.
• Retrieve completed orders when customers arrive for pickup.
• Proactively follow up with customers when orders or rentals are ready.
• Production Tracking: Monitor production progress and update internal systems to move orders from Work in Progress (WIP) to Complete once finished.
• Rental Order Processing: Process rental orders from start to finish and ensure timely follow-up once rentals are ready.
• Purchasing Support: Place purchase orders for required parts and components, and track deliveries to ensure timely availability.
• Team Communication: Collaborate with production, logistics, and vendors to confirm order readiness, resolve issues, and maintain accurate records.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with basic office software (email, spreadsheets, order management systems).
• Previous experience in customer service, order coordination, or purchasing is an asset.

What We Offer

• A collaborative, team-oriented work environment.
• Opportunities for professional growth and skill development.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Manufacturing