Customer Service Manager

Walmart Canada; Prince Edward Island; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading retail company is seeking a Customer Service Manager to coordinate front end operations and ensure exceptional customer service in Summerside, PE. This role involves training staff, overseeing transactions, and promoting company initiatives. The minimum pay rate is $16.95, and candidates must be at least 16 years old. Join a dynamic team and make an impact on customers’ shopping experiences.

Qualifications

• Must be 16 years or older.
• Ability to handle customer and associate concerns.

Responsibilities

• Ensure compliance with safe work processes and emergency procedures.
• Monitor and coordinate front end associates.
• Provide training to associates on company procedures.
• Oversee purchase, return, and exchange transactions.
• Ensure all EAS systems are functioning.
• Prepare registers and support cashiers.
• Promote company-sponsored programs.

Job description

Position Summary

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance for company programs and operational standards. If you are looking for an exciting job in customer service or retail, working as a Customer Service Manager may be a great fit for you

What you'll do

1. Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
2. Handles customer and Associate concerns and provide guidance as required.
3. Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.
4. Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.
5. Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.
6. Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing "Failure to Deactivate" Logs.
7. Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supporting the process by completing audits on register accuracy.
8. Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.

The minimum rate of pay for this position starts from $16.95. Rate of pay will be determined based on relevant experience.

Minimum Qualifications

• Age - 16 or older

Preferred Qualifications

• Walmart will accommodate the disability‑related needs of applicants and associates as required by law.

Primary Location

511 Granville St, Summerside, PE C1N 5J4, Canada

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