Customer Service & Front‑End Operations Lead

Walmart Canada Corp; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading retail corporation is seeking a Customer Service Manager in Ottawa to lead front end operations, ensuring exceptional customer service and compliance with company standards. Responsibilities include training associates, handling customer concerns, and overseeing transactions. The role offers a starting pay of $18.55, with rates based on experience. If you are interested in a dynamic environment focused on customer satisfaction, this position may be the right fit.

Responsibilities

• Ensures safe work processes and emergency procedures are followed.
• Handles customer and Associate concerns and provides guidance.
• Monitors Front End associates ensuring proper coverage and coordinating breaks.
• Provides training to Associates on systems and Company procedures.
• Oversees purchase, return and exchange transactions.
• Ensures EAS systems are functioning to standard.
• Prepares registers for opening and closing daily and supports cashiers.
• Oversees and promotes all company sponsor programs and initiatives.

Job description

A leading retail corporation is seeking a Customer Service Manager in Ottawa to lead front end operations, ensuring exceptional customer service and compliance with company standards. Responsibilities include training associates, handling customer concerns, and overseeing transactions. The role offers a starting pay of $18.55, with rates based on experience. If you are interested in a dynamic environment focused on customer satisfaction, this position may be the right fit.