Customer Service Agent (PT)

Jazz Aviation LP; Whitehorse; On-site; CAD 30,000 - 60,000; Part time

Job summary

A major airline company located in Whitehorse is seeking a Customer Service Agent to provide exceptional customer service at airport counters. The role involves greeting passengers, assisting with check-ins, handling baggage, and ensuring a positive travel experience. Candidates should have a high school diploma, at least one year of customer service experience, and strong communication skills. Knowledge of airline systems is an asset. This is a part-time, permanent position with shift work involved.

Benefits

Special rates on airfare

Discounts on car rentals

Hotel accommodation and vacation packages

Qualifications

• Must have a minimum of one year of customer service experience.
• Demonstrated judgment and effective decision-making skills.
• Ability to handle tight deadlines and prioritize multiple tasks.

Responsibilities

• Greet passengers and assist with check-in and bag tagging.
• Make general passenger announcements and provide customer service.
• Handle customer complaints and assist passengers to and from the aircraft.

Skills

Customer service experience

Effective communication skills

Problem-solving ability

Ability to work in fast-paced environments

Bilingualism (English and French)

Education

High school diploma or equivalent

Post-secondary courses in travel and tourism

Tools

Airline reservation system experience

General computer skills

Job description

Jazz was voted one of Canada’s Best Diversity Employers and one of Canada’s Top Employers for Young People!

As a Jazz Customer Service Agent, you will be part of a team professionally representing Air Canada Express. In the course of a day, you will be responsible for greeting passengers, assisting them with their check‑in and bag tagging via our web‑based computer system, as well as facilitating the boarding and deplaning of all Air Canada passengers in your station. You may be asked to lift a suitcase or push a wheelchair. The airport can be a fast‑paced environment during the aircraft arrival and departure period; however, safety and customer service is our top priority!

Join our team and you and your immediate family members will enjoy perks such as special rates on airfare, car rentals, hotel accommodation, vacation packages and even cruises. Transfer to any of our other Canadian locations when we have open positions, or take a management career path!

Purpose of Position

To provide exceptional customer service by greeting and serving passengers at airport counters and gates.

Key Responsibilities

• Using an airline computerized system:
  • Make reservations and assess fares.
  • Ticketing and complete daily sales reports.
  • Passenger check‑in.
  • Check, weigh the baggage, calculate any excess baggage charges and process payment.
• Make general passenger announcements.
• Liaise with external and internal customers (e.g., ramp agent, flight crew, dispatch, etc.).
• Provide outstanding customer service answering general inquiries at the airport.
• Assist passengers requiring special handling.
• Handle and resolve customer complaints.
• Departure gate customer service and boarding as well as providing assistance to passengers to and from aircraft.
• Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co‑workers and customers.
• Other related duties as assigned.

Other Duties May Include

• Cargo processing.
• Handle missing baggage and damaged baggage claims.
• Jet‑way operation.
• Conduct radio communications with aircraft and record flight information.

Qualifications

• High school diploma or equivalent.
• Previous airline experience or post‑secondary courses in travel and tourism are definite assets.
• Minimum one (1) year of customer service experience.
• General computer experience, including the ability to type and navigate the internet, as well as any previous experience using an airline reservation system, is considered an asset.
• Demonstrated judgment and problem‑solving ability and effective decision‑making skills.
• Excellent interpersonal, verbal and written communication skills.
• Ability to work varying shifts, handle tight deadlines, and prioritize multiple tasks.
• If hired, must be able to successfully complete the Customer Service Agent Initial training course in accordance with Company Standards.
• Must obtain and maintain a Restricted Area Identification ID pass (to be obtained upon employment).
• English language required.
• French language is considered an asset*
• Note: Bilingualism is a requirement in some of our stations. We offer Bilingual Services at many of the airports we serve. Please indicate on your application if you are bilingual in English and French.

We strive to make our workplace accessible for people with disabilities. If you would benefit from an accommodation during the recruitment process, please let us know at [e-mail].

Jazz recognizes that the best talent includes people of all backgrounds, abilities and points of view. To be a leader in our industry, Jazz celebrates diversity and values the uniqueness that each individual brings. We empower our people to foster an internal culture of inclusion, creating safe workspaces where everyone can be their authentic self. Meeting the needs of our diverse passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.

Apply by Date: Dec 22, 2025

Primary Location: CA‑YT‑Whitehorse

Schedule: Part‑time

Job Type: Permanent

Shift: Shift Work

Number of Openings: 1