Customer Experience & Vehicle Intake Coordinator

Clutch Canada; British Columbia; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading online used car retailer is seeking dedicated individuals for customer delivery roles in British Columbia. Responsibilities include assisting with vehicle drop-offs, completing necessary paperwork, and safely driving a car hauler for deliveries. Candidates must hold a valid Class 5 Driver’s License and have a passion for cars. This position offers competitive compensation and health benefits with opportunities for growth within the company.

Benefits

Competitive compensation

Health & dental benefits

Autonomy & ownership

Qualifications

• Must have a valid Class 5 Driver’s License.
• Passion for creating memorable customer experiences.
• Comfortable in a fast-paced environment.

Responsibilities

• Assist customers with drop-offs to provide a great customer experience.
• Complete customer paperwork accurately and efficiently.
• Drive a single-car hauler for deliveries.
• Load and unload vehicles on the car hauler.
• Prioritize safe driving and maintain a clean driving record.
• Assist team members with various tasks as necessary.

Skills

Customer-facing experience

Communication skills

Automotive knowledge

Flexibility

Education

Class 5 Driver's License

Job description

About Clutch

We’re on a mission to reinvent the way people buy, sell, and own cars. Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee.

Named two years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and awarded spots on Deloitte’s Technology Fast 50 and Fast 500 lists, we’re looking to add curious, hard-working, and driven individuals to our growing team. Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, and Prince Edward Island, with recent expansion into British Columbia. Clutch is backed by investors including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.

What You’ll Do

• You will be assisting customers with drop-offs to provide a great customer experience.
• You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system.
• A part of this role may be driving a kick-ass single-car hauler (flatbed truck) to get the customer’s purchase delivered straight to their front door. You don’t need a commercial driver’s license to drive the hauler, and with a little training, you’ll realize driving the hauler is a piece of cake. We’ll train you.
• Not only will you be driving that kick-ass car hauler, but you may also be loading and unloading the customer’s vehicle on and off of it. The process is quick and easy but requires a little physical work and inspecting the car-hauler to ensure the vehicle is mechanically sound so we can make our customers day.
• You’ll be expected to prioritize safe driving and maintain a clean driving record. Consistent, safe driving is crucial to this role.
• You’ll also be a team player by assisting other team members with various tasks as necessary.

All About You

• Must have a valid Class 5 Driver’s License
• Automotive knowledge and passion for cars
• 2+ years of customer-facing experience with a passion for creating memorable customer experiences
• A great communicator with awesome people skills – you’re often the first person customers meet face-to-face, and it’s also their first chance to see the car they’re buying in person.
• You should be comfortable in a fast-paced environment
• Stoked about disrupting and redefining an age-old industry and a drive to win
• Flexible schedule and open to working evenings and weekends
• Comfortable working on-site at our 5400 Minoru Blvd, Richmond location

Why you’ll love it at Clutch

• Autonomy & ownership — create your own path, and own your work
• Competitive compensation
• Health & dental benefits

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email [e-mail].