Customer Experience Specialist

UPS; Fredericton; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading logistics company in Fredericton is seeking a Customer Service Representative. The ideal candidate loves talking to people and solving issues. You will handle customer communications via phone, email, and chat, provide answers regarding products and services, and work with internal departments to fulfill customer needs. Strong organizational and interpersonal skills are essential. This role offers the opportunity to convert customers into passionate advocates for the company.

Qualifications

• At least 1 - 3 years' of relevant work experience.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

Responsibilities

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.

Skills

Excellent phone etiquette

Verbal communication skills

Written communication skills

Interpersonal skills

Multi-tasking

Organizational skills

Prioritization skills

Job description

A leading logistics company in Fredericton is seeking a Customer Service Representative. The ideal candidate loves talking to people and solving issues. You will handle customer communications via phone, email, and chat, provide answers regarding products and services, and work with internal departments to fulfill customer needs. Strong organizational and interpersonal skills are essential. This role offers the opportunity to convert customers into passionate advocates for the company.