Customer Care Representative

Sonova International; Winnipeg; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hearing care clinic network in Winnipeg is seeking a Customer Care Representative to provide exceptional service in a fast-paced environment. Candidates should possess strong communication and customer service skills, with a willingness to learn. The role involves managing client accounts and scheduling appointments. The position offers a starting wage of $20 per hour and additional benefits including health coverage and vacation time.

Benefits

Extended Health Benefits Package

3 weeks vacation to start

6 days of personal time

Eligible for Quarterly Bonus

Growth and development opportunities

Qualifications

• You possess strong communication and customer service skills.
• Experience or willingness to work on accounts receivable.
• Aligned with our value of helping others.

Responsibilities

• Provide exceptional customer service in person, over the phone, and by email.
• Schedule appointments and organize files for hearing care professionals.
• Manage and maintain client accounts while building relationships.

Skills

Strong communication skills

Customer service skills

Experience with accounts receivable

Willingness to learn

Job description

Overview

Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment? Are you passionate about providing customer service that exceeds expectations? If so we think you belong here at Connect Hearing as a Customer Care Representative.

Who we are :

Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. We are passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.

This unique position requires travel around the Greater Winnipeg Area in support of our diverse clinic network. A vehicle is required.

Working Location: Winnipeg, Alberta

Reporting to: Regional Clinic Manager

Responsibilities

• Providing exceptional customer service in person, over the phone, and by email
• Scheduling appointments and organizing files for the clinics Hearing Care Professionals
• Managing and maintaining client accounts while building relationships
• Working with insurance companies to ensure successful third-party billing operations
• Assist with cleanings and minor in-clinic device repairs; training provided

What you get in return

• $20 per hour starting wage based on full-time employment
• Extended Health Benefits Package from day one
• 3 weeks vacations to start, increasing with tenure
• 6 days of personal time in your first year
• Additional days off including your Birthday
• Monday to Friday (business hours)
• Eligible for Quarterly Bonus
• Growth and development opportunities including education sponsorship

Who we’re looking for

• You possess strong communication and customer service skills
• You have experience or would enjoy working on and reconciling accounts receivable
• You are aligned with our value of helping others
• You have a Can-Do attitude, you love to learn and are passionate about growing your knowledge
• Dont think you meet the criteria – If you\'re willing to go all in and learn, we\'d still love to hear from you!

Additional information

• Employment Type: Full Time
• Experience: Unclear Seniority
• Vacancy: 1

More About Us: We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation. Connect Hearing is a member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions and a team on a mission to help people enjoy the delight of hearing.

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