Credit Specialist

Rogers; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading Canadian bank is looking for a Credit Specialist in Toronto to enhance its Bank Credit Risk team. The role involves underwriting credit applications, ensuring compliance with regulations, and monitoring outsourced services. Candidates should have 3-5 years of credit industry experience and strong communication skills. Excellent benefits and career growth opportunities are provided.

Benefits

Competitive salary and annual bonus

Comprehensive health and dental benefits

Pension plan and stock matching programs

Discounts on Rogers Services

Growth and development opportunities

Wellness programs and employee assistance

Qualifications

• Minimum 3-5 years credit industry experience.
• Experience in retail/credit card underwriting is preferred.
• Good verbal and written communication skills.

Responsibilities

• Underwrite credit applications and limit increases based on credit history.
• Monitor and validate work of outsourced service providers.
• Ensure compliance with Privacy and AML regulations.

Skills

Credit industry experience

Communication skills

Time-management skills

Organizational skills

Ability to work independently

Education

Post-secondary education or equivalent work experience

Tools

TSYS TS2

ADM

Job description

Credit Specialist

Overview

Rogers Bank, a subsidiary of Canada’s leading wireless, cable and media company, is expanding its Bank Credit Risk team and seeking a Credit Specialist to develop and implement innovative credit solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge technology.

Who we are looking for

As a member of the Bank Credit Risk team, the Credit Specialist is responsible for credit granting and related functions in accordance with sound credit-granting principles and in compliance with Bank policies and procedures. The role may inspect and validate the work of others, including third-party outsourced service providers, to ensure accurate and cost-effective service delivery to Rogers Bank.

What you'll do

• Underwrite credit applications or requests and credit limit increases that exceed thresholds or authority granted to third-party service providers, by reviewing and assessing factors such as customer credit history, credit utilization, and ability to pay (capacity).
• Use credit risk assessment data sources and analytical tools (e.g., credit bureau reports, bank and trade references, budgetary information) and proactively obtain additional documentation from customers as required.
• Monitor and validate the work of outsourced service providers in working credit queues for new applications and credit limit increase requests, ensuring SLAs are met and escalations follow standard operating procedures.
• Assist with review and processing of certain application queues as needed.
• Perform periodic reviews on high-exposure individual clients.
• Assess potentially fraudulent or non-compliant accounts and coordinate with other Bank departments as needed.
• Assist in developing and documenting operational process flows, balancing and audit functions, and standard operating procedures.
• Assist in developing and executing improvements in acquisition strategies, line management and credit policies; proactively recommend process streamlining and enhanced customer experience.
• Share responsibility for achieving key portfolio performance metrics.
• Ensure compliance with all internal and external Privacy, AML and other regulations.
• Keep department management informed of issues or developments that could impact program risk.
• Perform other duties as assigned.

What you bring

• Minimum 3-5 years credit industry experience
• Experience with TSYS TS2 and ADM is preferred
• Experience in retail / credit card underwriting is preferred
• Post-secondary education or equivalent work experience
• Good verbal and written communication and time-management skills
• Ability to work independently with minimal supervision
• Strong organizational and time-management skills
• Ability to adapt and reprioritize in a fast-paced, changing work environment

What's in it for you?

We believe in investing in our people and helping them reach their potential. As part of our team, you'll have access to resources, growth opportunities, discounts and perks including:

• Competitive salary and annual bonus
• Comprehensive health and dental benefits, pension plan, RRSP, TFSA, and stock matching programs
• Discounts on Rogers Services, Blue Jays tickets, TSC items, and wireless accessories
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth and development opportunities (e.g., MyPath program)
• Internal role opportunities through Rogers First
• Wellness programs and Homewood employee & family assistance program
• CBT and virtual therapy options, fitness memberships with virtual classes
• Commitment to environment and diversity, with employee resource groups supporting equity-deserving groups

Recruitment process

If selected to move forward, you can expect: a 15-minute phone screen with a recruiter, an interview with the Hiring Manager, and a final round virtual interview with the Director of the team.

To protect our people, a pre-employment background check will be conducted. All candidates must clear a criminal background check; a credit check and driver’s abstract may be required depending on the role.

Schedule and location

• Schedule: Full time
• Shift: Day
• Length of Contract: Not Applicable (Regular Position)
• Work Location: 1 Mount Pleasant (083), Toronto, ON
• Travel Requirements: None

Posting and compliance

Background checks required: Criminal record and credit check. Posting Category / Function: Banking & Credit Risk. Requisition ID: 326153.