Credit Collections Analyst

American Iron and Metal; Hamilton; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading player in the metal recycling industry located in Hamilton, Ontario, seeks a Credit/Collections Analyst. The successful candidate will manage customer accounts, resolving discrepancies, and ensuring accurate settlements. A college diploma in Finance or related field and 2+ years' experience in financial operations are required, along with strong analytical and communication skills. Join a dynamic team offering competitive wages, benefits, and opportunities for professional development.

Benefits

Competitive wage

Vacation and benefits

RRSP matching program

Annual tuition scholarship up to $8,500 for dependents

Support for career development

Dynamic work environment

Qualifications

• 2+ years of experience in credit, collections, or financial operations roles.
• Ability to work in a fast-paced environment and meet deadlines.
• Knowledge of metal recycling is an asset but not required.

Responsibilities

• Manage customer accounts and reconcile settlement reports.
• Investigate and validate deductions and discrepancies.
• Coordinate with internal teams to resolve issues.
• Document actions taken for claims or disputes.

Skills

Analytical skills

Attention to detail

Communication skills

Interpersonal skills

Proficiency in MS Office

Problem-solving

Time management

Education

College diploma in Finance, Accounting, or Business Administration

Job description

Overview

American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers. Become part of team AIM, a growing team with an entrepreneurial spirit who has over the years evolved into a successful and multifaceted company with business divisions that include metal recycling, decommissioning and demolition, auto-parts sales and recycling, manufacturing of solder assemblies, construction waste recycling, and production of customized industrial and mining products. We take pride in doing good things for the environment to help create a greener, more sustainable future for all.

It’s simple; we do it right. We AIM for excellence.

Job Description

The Credit/Collections Analyst is responsible for proactively managing customer accounts by obtaining, reviewing, and reconciling settlement reports to ensure accurate, timely payments and financial reporting. Unlike traditional collections roles, this position emphasizes early identification and resolution of discrepancies—such as deductions, pricing issues, and quality claims—prior to invoice due dates. This role requires close collaboration with internal departments and external partners to support settlement accuracy, reduce recurring issues, and maintain compliance with contractual and billing expectations.

What you’re responsible for:

• Obtain, review, and reconcile customer settlement or remittance reports on a scheduled or daily basis.
• Investigate and validate deductions, including shortages, pricing disputes, and product quality issues.
• Coordinate with internal teams such as Sales, Billing, Customer Service, Logistics, and Operations to resolve discrepancies.
• Communicate with customer contacts to clarify and resolve settlement-related issues promptly.
• Maintain accurate and organized records of all settlement documentation, correspondence, and adjustments.
• Monitor outstanding settlements and follow up to ensure timely reporting and resolution.
• Document all actions taken to address claims or disputes and ensure closure prior to invoice due dates.
• Provide regular updates to internal stakeholders regarding account status, open issues, and aging settlements.
• Support monthly and year-end closing by ensuring settlements are properly recorded.
• Assist in proactive collection efforts for overdue payments when necessary.
• Ensure adherence to internal policies and support process improvements related to settlement and deduction management.
• Identify root causes of recurring discrepancies and contribute to the development of long-term solutions.
• Maintain professional, effective communication with both internal and external stakeholders.

Qualifications

To join our team:

• You have a college diploma in Finance, Accounting, Business Administration, or related field (or equivalent experience).
• You have 2+ years of experience in credit, collections, accounts receivable or financial operations role.
• You have strong analytical and reconciliation skills with high attention to detail.
• You have excellent communication and interpersonal skills, with the ability to interact professionally with customers and cross-functional teams.
• You have proficiency in MS Office Suite, especially Excel and Outlook.
• You have the ability to work in a fast-paced environment and meet deadlines.
• You are proactive and solution-oriented with a team-first mindset.
• You have excellent time management and organizational abilities.
• You have knowledge of metal recycling or identifying metal alloys is an asset but not required.

Additional Information

What we offer!

• A competitive wage, vacation, benefits and a RRSP matching program
• Annual AIM tuition scholarship program up to $8,500 per eligible dependents
• The tools and support needed to be successful in your career and professional development
• A dynamic & rewarding work environment that is also a lot of fun!