CPAP Specialist / Patient Care Coordinator

InspiAIR Inc.; Cambridge; On-site; CAD 30,000 - 60,000; Full time

Job summary

A local respiratory care company is seeking a CPAP Specialist / Patient Care Coordinator in Cambridge, Ontario. The role involves coordinating patient referrals, assisting with CPAP set-up, and providing excellent customer service. Candidates should possess strong organizational skills and relevant educational qualifications. Offering competitive salary starting at $20/hr and supportive work environment.

Benefits

RRSP Matching

Monday to Friday shifts

Qualifications

• 1-2 years of experience in a medical administrative position preferred.
• Retail and merchandising experience is considered an asset.
• Ability to multi-task and prioritize tasks accordingly.

Responsibilities

• Coordinate referrals and schedule patient care visits.
• Provide excellent customer service to clients.
• Assist clients with CPAP set-up.

Skills

Customer focused

Detail oriented

Organized

Excellent communication skills

Time management

Education

High School Diploma or GED

College Degree in administration

Clinical designation (RN, RPN, RRT)

Tools

Microsoft Office Suite

QuickBooks

Blueprint

Job description

CPAP Specialist / Patient Care Coordinator

InspiAIR Inc. was founded in 2005 to raise the clinical standard for support and education in the growing therapeutic fields of Obstructive Sleep Apnea and Home Oxygen Therapy. We have developed best-in-class proprietary Clinical Protocols & implemented advanced respiratory therapies using state-of-the-art respiratory equipment. InspiAIR is a Canadian locally owned and operated respiratory homecare company. We are dedicated to helping our patients breathe easier and sleep well.

At InspiAIR you’ll join talented and like-minded people from across Ontario who care passionately about our clients and communities. We work closely with our patients / clients and their physicians, partnering to provide the best therapeutic support to achieve positive outcomes. We are dedicated to ensuring that their experience with InspiAIR is ultimately a success story.

We have a great career opportunity for someone looking to join a growing team of health professionals in the role of CPAP Specialist / Patient Care Coordinator at our Cambridge & Waterloo, Ontario location. If you are looking for a meaningful career, where you have the opportunity to work with a locally owned company where your talent has an impact with our customers, this may be the right opportunity for you!

Position Description :

As part of our Respiratory Care team, this position is responsible for the coordination of telephone and electronic referrals, scheduling of patient care visits, answering telephone inquiries, assisting with CPAP inventory, troubleshooting PAP equipment and supplies, and verification of funding agency criteria for home oxygen therapy and related healthcare services. We are looking for individuals who are customer focused, patient, detail oriented, and organized with the ability to set priorities and follow through on tasks within critical deadlines. A successful candidate will also be required to participate with on-call services which further details will be shared.

Key Responsibilities

• Warmly welcome clients and assist them with purchases, booking appointments and answer general therapy inquiries.
• Promptly answer telephone calls and receive faxes, distribute correspondence and inquiries to appropriate associates, requisition supplies and additional office duties.
• Billing insurance and government agencies.
• Provide excellent customer service to clients, ensuring positive patient experience.
• Maintain accurate records of submission and payment, minimize accounts receivable and ensure prompt collection of outstanding payments.
• Adhere to patient charting protocols in Electronic Medical Records system.
• Assist clients with CPAP set-up.
• Troubleshoot PAP equipment, oxygen equipment, and supplies.
• Assist with CPAP inventory.
• Re-supply calls to clients.
• Support marketing efforts by maintaining literature supplies, assisting social media efforts, and managing patient experience feedback.
• Participate in on–call services

Skills & Qualifications

• High School Diploma or GED equivalent is required.
• College Degree in administration or equivalent is considered an asset.
• Preferably with a clinical professional designation in any of the following fields: Registered Nurse (RN), Registered Practical Nurse (RPN), or Registered Respiratory Therapist (RRT).
• A minimum of 3 to 5+ years in a medical administrative position.
• Retail and merchandising experience is considered an asset.
• Excellent organizational and administrative skills with impeccable attention to detail.
• Proficiency working with Microsoft Office Suite of products.
• Experience in Blueprint, QuickBooks and other agency portal systems is considered an asset.
• The ability to quickly learn and understand various processing in a constantly changing environment.
• A professional, friendly interpersonal manner with strong customer service values.
• Strong written and verbal communication skills.
• Good time management skills and ability to work effectively under pressure and meet demanding deadlines.
• Ability to multi-task, assess situations and prioritize tasks accordingly.
• Good listening skills along with the ability to accept and follow directions.

InspiAIR offers

• RRSP Matching
• Monday to Friday, eight (8) hour shift, plus on-call / rotation

Why InspiAIR?

The successful candidate will have the tools, training & support to achieve success. We provide a complete range of CPAP products from the leading medical device manufacturers. For our oxygen clients, we are continually upgrading our equipment to the newest, quietest, and lightest devices available.

InspiAIR is committed to an inclusive and diverse work environment and provides equal opportunities for all applicants.

Job Types : Full-time, Permanent

Experience

• Patient Care Coordinator : 1 year (preferred)

Compensation :

We offer a competitive salary commensurate with experience and qualifications :

• Experienced Professionals (PCC) : starting $20 / hr
• Registered Professionals (RPN preferred) : starting $25 / hr

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