Counter Salesperson - HVAC

EMCO Corporation; Mount Pearl; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading HVAC supplier in Mount Pearl is seeking a Counter Salesperson to provide exceptional customer service at their Profit Centre. The role includes assisting customers, managing sales orders, and maintaining a clean sales area. Candidates should have a Grade 12 diploma and at least 2 years of counter sales experience. The company offers competitive salary, profit sharing, and growth potential in a stable environment.

Benefits

Great mentors and on-the-job training

Competitive salary and benefits

Pension plan participation

Qualifications

• A minimum of 2 years of experience with customer service or counter sales.
• Ability to learn and operate the applicable software system used to process orders.
• Experience working in a fast-paced environment.

Responsibilities

• Provide sales support to walk-in customers at Profit Centre counters.
• Drive sales growth through counter merchandising and product promotion.
• Maintain and clean the counter area, including merchandising displays.

Skills

Outstanding customer service

Verbal communication skills

Relationship building

Intermediate math skills

Education

Grade 12 diploma or equivalent

College and/or University degree

Tools

Trend

Eclipse

Word

Excel

Outlook

Job description

Are you looking for a career in a dynamic position where your opinion matters and your decisions can make a real impact on the business? Then we invite you to apply for the Counter Salesperson role at EMCO HVAC.

We are partnered with our parent company EMCO Corporation in creating and maintaining a decentralized business model with an entrepreneurial atmosphere. Our Mount Pearl location is looking to add a Counter Salesperson to our team!

Job Description

As a Counter Salesperson, you will provide sales support to walk-in customers who come to our Profit Centre counters. You will provide the highest level of customer service by maintaining, stocking, and keeping a clean counter sales area. In addition, you will provide support to customers by answering questions, picking, and entering orders and following up on any backorders. Support will also be provided to the Inside Sales and Outside Sales functions.

Additional duties will include:

• Assist customers who purchase material at the Profit Centre counters
• Research product for customers and provide recommendations on our assortment of product
• Drive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Manager while networking with customers at the counter
• Enter, pick, and pack sales orders generated at the counter
• Maintain and clean the counter area including any merchandising displays
• Inform the buyer when stocks levels are low
• Follow up on backorders with vendors and provide customers accurate delivery dates
• Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
• Navigate and find a solution for customer concerns and complaints
• Perform other tasks as requested by the Profit Centre Manager

Qualifications

Qualifications

• Grade 12 diploma or equivalent; College and/or University degree an asset
• A minimum of 2 years of experience with customer service or counter sales
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Ability to learn and operate the applicable software system used to process orders
• Experience working in a fast-paced environment
• Intermediate math skills with a strong attention to detail
• Ability to learn how to operate material handling equipment
• Possess a strong work ethic and a high standard of integrity
• Ability to work well independently and in a team setting

Preferred Skills

• Minimum 2 years Counter Sales Experience in HVAC/R Industry
• Ability to use the Internet as a resource to problem solve and find alternative solutions for customers
• Experience using Trend, Eclipse, Word, Excel, and Outlook

Additional Information

Salary Range: $50,000 + Profit Share + Benefits

What EMCO HVAC Offers you:

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance and flex time

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law.