Counter Sales Associate

BioPoint, Inc.; Brandon; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading plumbing products distributor in Brandon is seeking a Counter Sales Associate. This role involves providing exceptional customer service, maintaining the sales counter, and supporting sales operations. Ideal candidates will have a Grade 12 diploma, 2+ years in customer service, and great communication skills. Competitive salary and benefits will be offered.

Benefits

Great mentors and on-the-job training

Growth potential with competitive salary and benefits

Participation in pension plan

Work-life balance and flex time

Qualifications

• Minimum of 2 years of experience with customer service or counter sales.
• Strong work ethic and high standard of integrity.
• Ability to learn and operate the software system used to process orders.

Responsibilities

• Assist customers who purchase material at the Profit Centre.
• Drive sales growth through counter merchandising and product promotion.
• Enter, pick, and pack sales orders generated at the counter.

Skills

Customer service

Verbal communication

Relationship building

Math skills

Attention to detail

Ability to work independently

Education

Grade 12 diploma or equivalent

College and/or University degree

Tools

Word

Excel

Outlook

Job description

Job Description

As a Counter Sales Associate in our location at 2150 Park Avenue in Brandon you will provide sales support to walk-in customers. You will provide the highest level of customer service by maintaining, stocking, and keeping a clean sales counter area. In addition, you will provide support to customers by answering questions, picking, and entering orders and following up on any backorders. Support will also be provided to the Inside Sales and Outside Sales functions.

Additional duties will include:

• Assist customers who purchase material at the Profit Centre counters
• Research product for customers and provide recommendations on our assortment of product
• Drive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Manager while networking with customers at the counter
• Enter, pick, and pack sales orders generated at the counter
• Maintain and clean the counter area including any merchandising displays
• Inform the buyer when stocks levels are low
• Follow up on backorders with vendors and provide customers accurate delivery dates
• Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
• Navigate and find a solution for customer concerns and complaints
• Perform other tasks as requested by the Profit Centre Manager

Qualifications

• Grade 12 diploma or equivalent; College and/or University degree an asset
• A minimum of 2 years of experience with customer service or counter sales
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Ability to learn and operate the applicable software system used to process orders
• Experience working in a fast-paced environment
• Intermediate math skills with a strong attention to detail
• Ability to learn how to operate material handling equipment
• Possess a strong work ethic and a high standard of integrity
• Ability to work well independently and in a team setting

Preferred Skills:

• Previous experience with or knowledge of plumbing and building products sold at the Profit Centre
• Ability to use the Internet as a resource to problem solve and find alternative solutions for customers
• Experience using Word, Excel, and Outlook

Additional Information

Why Join Our Team?

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you:

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance and flex time

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.