Coordinator, Client Services - Casual

Canadian Cancer Society; Vancouver; On-site; CAD 60,000 - 80,000; Part time

Job summary

A non-profit health organization is seeking a Client Services Coordinator to oversee the lodge program for cancer patients and their families. The role requires strong customer service and communication skills, along with experience in managing volunteer teams. The position offers a casual working environment in Vancouver, with a starting pay of $25.64 CAD/hour. Candidates should apply by September 29, 2025.

Qualifications

• 3-5 years of related experience or equivalent.
• Experience/training in CPR-C, First Aid, and WHMIS is an asset.
• Criminal Record Check with Vulnerable Sector Check required.
• English required; French bilingualism is an asset.

Responsibilities

• Implement the effective delivery of the Lodge Program.
• Provide high-level customer service within the program delivery model.
• Support clients to become familiar with the lodge environment.
• Provide referrals to other support programs.
• Maintain non-medical boundaries with clients.
• Collect and monitor program data in the Reservation Database.

Skills

Strong customer service skills

Strong written and verbal communication skills

Ability to manage conflicts

Knowledge of Microsoft Office

Ability to work autonomously

Knowledge of lodge operations

Experience in leading volunteer teams

Education

Diploma or degree in social services, health administration or hospitality

Job description

Job Title

Client Services Coordinator (Casual)

Location

575 W 10th Ave Suite 150, Vancouver, BC V5Z 4C3

Work Model

In-person

Salary

3 ($25.64 CAD) / hour

This is a casual position with no guarantee of hours.

About CCS

The Canadian Cancer Society works to save and improve lives by funding cancer research, supporting those affected by cancer, and fostering a healthier future for everyone. We rely on patients, supporters, donors and volunteers to take on cancer together.

Role overview

The Canadian Cancer Society Lodges provide a non-medical "home away from home" for people with cancer and their caregivers traveling for treatment. Client Services Coordinators ensure the safe, effective coordination, implementation and delivery of the lodge program in alignment with program standards and procedures, and ensure volunteers remain engaged.

Responsibilities

• Implement the effective delivery of the Lodge Program.
• Provide a high level of customer service within the program delivery model.
• Support clients to become familiar with the lodge environment, including tours and on-site programming participation.
• Provide referrals to other support programs (e.g., Cancer Information Service, Travel Treatment Fund).
• Maintain non-medical boundaries with clients and health professionals; redirect medical requests to appropriate sources.
• Receive and receipt payments for room charges and donations.
• Collect and monitor program data in the Reservation Database.
• Communicate effectively with the Lodge Manager and staff using the lodge communication book and Reservation database.
• Liaise with kitchen/household staff and contractors to facilitate lodge operations and maintenance per SOPs.
• Participate in team meetings and training; contribute to program challenges and projects.
• Collaborate with Health Promotion and Revenue Development as appropriate.

Accountability and safety

• Ensure standards, policies and procedures are implemented and maintained.
• Model CCS values: Accountability, Caring, Integrity, Respect, Quality, Responsiveness, Teamwork.
• Adhere to emergency procedures and safety practices; respond to emergencies per site policies.
• Assess appropriateness of lodge admissions and stays per Admissions and Infection Control policies.

Volunteer supervision

• Facilitate communication between staff and volunteers; organize and deliver training; provide guidance and recognition.
• Provide coverage for front desk volunteers during absences.
• Promote CCS programs to volunteers and facilitate referrals.
• Support diversity, inclusion, belonging and equity (DIBE) across staff and volunteers.

Qualifications

• Strong customer service skills with diverse clients.
• Strong written and verbal communication skills.
• Ability to manage conflicts with community health partners and clients; ensure access and resolution of concerns.
• Knowledge of Microsoft Office and standard office equipment.
• Ability to work a 24-hour flexible schedule (mornings, afternoons, evenings, overnight).
• Ability to work autonomously and maintain strong organizational skills.
• Knowledge of lodge building operations, maintenance, troubleshooting and safety.
• Diploma or degree in progress in social services, health administration or hospitality/tourism plus 3–5 years of related experience, or equivalent.
• Experience/training in engaging and leading volunteer teams; CPR-C/First Aid/WHMIS is an asset.
• Criminal Record Check with Vulnerable Sector Check required.
• English required; French/bilingualism is an asset.

What you can expect from us

CCS provides opportunities to transform the lives of Canadians affected by cancer. We are committed to an inclusive workplace and encourage all qualified candidates to apply. Our culture reflects our core values and dedication to meaningful change: Courageous, United, Caring, Rigorous.

Application process

How to apply: Qualified candidates should submit their resume, cover letter and salary expectations by September 29, 2025. Only those selected for an interview will be contacted.

Other information

CCS promotes employment equity and provides accommodation during the recruitment process as requested. We do not permit smoking in CCS premises or while conducting CCS business.

Privacy disclosure

We collect personal information to evaluate candidacy, contact you regarding your application, and generate recruitment-related reports. If hired, information may be shared with third parties as required by law. You can exercise your rights to access or correct your information, unsubscribe from communications, or withdraw consent by contacting [e-mail]. For more, visit cancer.ca/privacy.

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