CONFERENCE ASSISTANT

Brock University; Lincoln; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading Canadian university is seeking a Conference Assistant to help with event operations, providing exceptional customer service. The role includes setting up and tearing down event materials, assisting with logistic details, and providing information to guests. Candidates should have a University degree or be currently studying, with strong communication skills and a customer-service orientation. The position offers $17.60/hour, requiring physical stamina and flexibility to work various shifts.

Qualifications

• Candidates must be able to work all shifts including days, afternoons, weekends.
• High motivation and a desire to exceed customer expectations.
• Experience in the conference, event or hospitality industries.

Responsibilities

• Assist with setup and teardown of conferences and events.
• Deliver materials to appropriate locations on campus.
• Provide directions to delegates and guests.

Skills

Customer-service orientation

Strong written and oral communication skills

Knowledge of Brock University campus

Ability to lift up to 50 lbs

Education

University degree or currently studying at Brock

Tools

Kubota

Job description

Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement.

We are one of Canada’s outstanding comprehensive universities, where excellence and innovation thrive! Brock has been recognized as a Top Employer in Hamilton-Niagara for seven consecutive years. We have been ranked #3 as Canada’s Best Employers and top 10 as one of Canada’s Best Employers for Diversity. For 2025, Brock has been proudly recognized as one of Canada’s Top Employers for Company Culture, ranked seventh by Forbes in partnership with Statista. At Brock, you will find a welcoming, inclusive community and an exciting range of meaningful career opportunities.

Ignite new possibilities for your career. Break through at Brock.

Post End Date:January 9, 2026 at 11:59 PM

This job advertisement is to fill an existing vacancy in the Part-Time Contract Positions (Employee Group)

Student Seasonal Full-Time (up to 35 hours weekly) May to September; Occasional Event Opportunities may be available September to April (up to 20 hours weekly)

The conference assistants are responsible for assisting with the operations of setup and teardown of conferences and events, while providing a high level of customer service and professionalism to guests and visitors to Brock University.

Conference and Event Service Provision – Conference Assistants will assist Conference Coordinators in providing service that has been contracted with conference clients. Duties may include but not be limited to, setting up outdoor signage, moving/lifting event supplies, assisting at satellite check in, and checking meeting and event spaces for set ups/AV and general readiness. This role may also include duties relating to Brock Card services at the end of August / beginning of September.

Duties include but are not limited to:

• Set up and teardown of pipe and drape, table linens, etc.
• Delivering large sign boards and materials to appropriate locations on campus
• Reviewing conference and event logistics documents and ensuring that all duties provided by partnering departments are completed as assigned
• Moving, setting up and tearing down 6ft – 8ft tables and event tents of various sizes
• Creating accurate conference specific and way-finding signage
• Assisting with Audio-Visual troubleshooting in lecture halls, classrooms, atriums and outdoor venues
• Providing delegates and guests with directions to locations on and off-campus
• Ensuring that meeting rooms are set and reset according to conference and event specifications
• Assisting with conference and event registrations on-site
• Printing, sorting, collating, and delivering delegate packages for conferences
• Responding to emails and telephone calls and providing accurate information and / or referrals to current and potential guests
• Brock Card support at the beginning of term

The successful candidate/s will possess a University degree or be currently studying at Brock, a high degree of knowledge of the Brock University campus, its facilities and services, combined with previous work experience in the conference, event or hospitality industries or similar experience that provides the necessary transferrable skills.

Candidates will be highly motivated, able to complete the physical requirements of each task, have a strong customer-service orientation and a demonstrated desire to exceed customer expectations, a desire to be a Brock University ambassador, and strong written and oral communication skills. Candidates will be required to lift up to 50 lbs frequently.

Candidates must be able to work all shifts (days, afternoons, weekends, long weekends), be comfortable driving a Kubota, have a valid drivers’ license.

Hourly wage: $17.60/hour

We are committed to offering flexible work arrangements where possible as outlined in our Flexible Work Arrangement Policy. As a student-centered organization, all employees are required to work on campus as needed.

Brock University is committed to creating a respectful and equitable workplace. We strive to foster a culture of diversity and inclusion in our work and learning environments. We welcome applications from all qualified individuals and actively encourage applications from women, people with disabilities, members of the 2SLGBTQIA+ community, Indigenous Peoples, people who identify as Black, African and/or Caribbean, as racialized and/or as from ethnic and cultural minority groups, and other underrepresented demographic groups at Brock and in the Niagara region. Brock also recognizes intersectionality and the interconnected identities, histories, and experiences of these aforementioned groups.

We are committed to inclusive and barrier-free recruitment, and we accommodate the needs of applicants throughout all stages of the recruitment process, as outlined in our Employment Accommodation Policy and consistent with the requirements of the Ontario Human Rights Code. Please contact [e-mail] if you require a disability related accommodation so we can ensure your participation needs are met.

Brock University does not use AI Technology at any stage of the recruitment process.

We appreciate all applications received. C andidates that are selected for an interview will be contacted.

Learn more about Brock University by visiting www.brocku.ca.