Concierge | PLANTA Yorkville

Chase Hospitality Group; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hospitality group in Toronto is seeking a dedicated Concierge to enhance guest experiences. The role requires excellent communication skills, 1-2 years in a fast-paced environment, and flexibility for scheduling. The ideal candidate should be detail-oriented and proactive in problem-solving, all while maintaining a professional appearance. Join a team committed to providing exceptional service in a dynamic setting.

Qualifications

• 1-2 years’ experience in a similar, fast-paced environment.
• Ability to ease conflict and resolve issues.
• Full-time flexible hours required.

Responsibilities

• Ensure a warm and welcoming environment for guests.
• Actively communicate with leadership about guest experience.
• Maintain cleanliness of areas under Concierge's purview.

Skills

Excellent communication skills

High organizational skills

Team-oriented

Creativity in solutions

Education

Degree / Diploma in Hospitality

Tools

Reservation systems

Job description

Overview

WHAT'S ON YOUR PLATE :

• Champions the brand’s vision and values and contribute to a culture of positivity and high standards where all employees CHASE perfection in everything they do
• Create an environment that is warm, welcoming and filled with positivity for guests and employees
• Uphold our standards at all times and treat everyone with courtesy and respect
• Warmly and graciously greet all incoming and departing guests
• Seat guests proactively, promptly, with genuine care to attention and detail
• Actively communicate with the Leadership team any issues or potential concerns relating to seating, guest experience or the ability of staff to service the business of their section
• Prepare and present all pre-shift notes for upcoming service (ie. PX’s, celebrations, etc.)
• Operate and maintain reservations systems and assign reservations daily on SevenRooms that is logical and appropriate
• Update reservation system with guest information and details
• Answer incoming calls, reservations and administer call backs
• Advise colleagues of guest special occasions, unique celebrations, concerns for allergies or other service needs which require special attention, once known
• Relaying the necessary information in regards to allergies and guest requests to management, respective captain, and kitchen
• Constant communication with captains and management to ensure out times are provided, guests are dining within appropriate times, and resets are completed in an efficient manner
• Ensure opening, closing and weekly checklists are being used and all tasks on said checklists are being completed
• Ensure that all areas of the restaurant under Concierge’s purview are well maintained and kept clean at all times including the concierge stands, all front entrance windows, floors and mats, mirrors and chrome, and washrooms
• Communicate with leadership on any need to know information regarding restaurant or Concierge specific needs.
• Complete any additional tasks assigned to the Concierge team such as MyCheck integration or take out order management

Ingredients you\'ll bring to the table

• Fully understand and embody PLANTA’s can-do attitude, demonstrating a level of passion and dedication where no task is beneath you.
• 1-2 years’ experience in a similar, fast paced environment with similar standards
• Experience using reservation systems
• Well-spoken and excellent communication skills
• Humble and relatable with a confident attitude
• Remain highly detailed at all times
• Respectful and professional with all interactions
• Proactive in understanding guests\' needs
• Creativity in finding solutions to provide guests an exceptional experience
• Ability to ease conflict and resolve issues
• Team oriented with capability to work in a high stressed environment
• High organizational skills and ability to prioritize
• Professional appearance appropriate for a premier restaurant
• Results-oriented and impeccably organized
• Degree / Diploma in Hospitality, WSET, Prud’homme or equivalent considered an asset
• Full time flexible hours are required (days, nights, weekends, holidays) or as agreed with your hiring manager