Computer Service Technician

AC Global; Winnipeg; On-site; CAD 30,000 - 60,000; Full time

Job summary

A premier technology retailer in Winnipeg is looking for an experienced Computer Service Technician to join their team. The role requires proficiency in Windows, Mac, and Linux operating systems and expertise in laptop hardware repairs. Responsibilities include diagnosing issues, executing repairs, and providing excellent customer service. The ideal candidate should have strong communication skills and attention to detail. Benefits include competitive pay, employee discounts, and access to professional development.

Benefits

Competitive pay structure

Employee discounts on tech products

Access to on-the-job training

Qualifications

• Proven experience as a Computer Technician or in a similar role.
• Proficiency in diagnosing and repairing issues in Windows, Mac, and Linux environments.
• Hands-on experience with hardware repairs, including screen replacements and port installations.

Responsibilities

• Diagnose, troubleshoot, and repair issues across Windows, Mac, and Linux systems.
• Execute hardware repairs and replacements, including laptop screens and DC jacks.
• Maintain accurate records of service repairs and communicate job progress.

Skills

Troubleshooting skills

Customer service

Attention to detail

Education

CompTIA A+ certification or similar

Job description

Job Summary

CDC Computers, a premier technology retailer and service provider in Winnipeg, is seeking an experienced Computer Service Technician to join our team. The ideal candidate will be proficient with Windows, Mac, and Linux operating systems and skilled in laptop hardware repairs, including screen, DC jack, and port replacements. This role demands technical expertise, a high standard of customer service, and the ability to clearly communicate repair details and options to customers.

Key Responsibilities

• Diagnose, troubleshoot, and repair issues across Windows, Mac, and Linux systems.
• Execute hardware repairs and replacements, including laptop screens, DC jacks, and various ports (USB, HDMI, etc.).
• Perform comprehensive system inspections to identify issues and provide preventive maintenance.
• Assist customers by explaining technical problems and available solutions in clear, accessible language.
• Maintain accurate records of service repairs and communicate job progress with customers and team members.
• Stay current with industry trends, hardware advancements, and software updates.
• Comply with CDC Computers’ quality and safety standards in all repair tasks.

Requirements

• Proven experience as a Computer Technician or in a similar role.
• Proficiency in diagnosing and repairing issues in Windows, Mac, and Linux environments.
• Hands-on experience with hardware repairs, including screen replacements, DC jacks, and port installations.
• Strong customer service and communication skills for effectively conveying technical details.
• Excellent troubleshooting skills and keen attention to detail.
• Ability to work independently and within a collaborative team setting.
• Native English comprehension in both written and spoken form.
• CompTIA A+ certification or similar (preferred but not required).
• Valid driver’s license.

Benefits

• Competitive pay structure with potential for performance-based bonuses.
• Employee discounts on tech products and services.
• Access to on-the-job training and professional development.