Community Support Worker - Trans Health Clinic - Mental Health, Substance Use Health and Addict[...]

Centretown Community Health Centre; Ottawa; On-site; CAD 59,000 - 73,000; Full time

Job summary

A community health organization in Ontario seeks a Community Support Worker for its Trans Health Clinic. The role includes intake and assessment of clients and coordinating care with health teams. Applicants must have a Bachelor's degree in Social Work and experience supporting Trans and gender-diverse clients. The position requires excellent communication skills and the ability to navigate systemic barriers in health care. This full-time role offers a competitive salary and requires a commitment to diversity and inclusion.

Benefits

Healthcare of Ontario Pension Plan (HOOPP)

Some benefits

Qualifications

• Minimum three (3-5) years relevant experience.
• Demonstrated understanding of anti-racism/anti-oppressive perspectives and intersectionality.
• Ability to handle multiple tasks and prioritize assigned duties.

Responsibilities

• Responsible for the intake and assessment of new clients into the Trans Health clinic.
• Collaborate with members of the Trans Health clinic team to enhance pathways of care.
• Establish caring and supportive professional relationships with clients.

Skills

Lived experience of Trans, Two-Spirit, Intersex, and/or Gender Diverse

Crisis intervention

Excellent verbal and written communication skills

Strong interpersonal skills

Cultural competency

Ability to work collaboratively in multidisciplinary teams

Education

Bachelor’s degree in Social Work or social science

Tools

Windows-based computer systems

Job description

Community Support Worker - Trans Health Clinic - Mental Health, Substance Use Health and Addictions Program

Full Time Position - 35 hours/week (Vacant Position)

Pay Scale

$ 59,903 - $ 72,172 /Annually

Pension and Benefits

Healthcare of Ontario Pension Plan (HOOPP)/ including some benefits

Application Deadline

December 20, 2025 at 4:59:00 a.m.

About the Role

The Community Support Worker - Trans Health Clinic is responsible for the intake and assessment of new clients into the Trans Health clinic and the coordination, both internally and externally, of team-based care for those clients expressing a need for support with social as well as medical transitioning goals. Additionally, the Community Support Worker - Trans Health collaborates with members of the Trans Health clinic team to strengthen and enhance pathways of care for Trans and gender diverse clients within the clinic setting and broader community.

Community Support Worker – Trans Health Clinic reports to Manager of the Mental Health and Substance Use Health and Addiction and is supported by the Program Lead - Trans Health Clinic.

Requirements

• Bachelor’s degree in Social Work or social science or equivalent combination of education, lived experience and/or professional experience.
• Minimum three (3-5) years relevant experience.
• Designated position: Lived experience as Trans, Two-Spirit, Intersex and/or Gender Diverse
• Deep understanding of Gender Affining Care (GAC) and how to implement best practice to health care and social practice
• Demonstrated understanding of the systemic barriers Trans, Two-Spirit, Intersex and Gender Diverse individuals face in accessing health and social services; as well as strategies to overcome these barriers
• Thorough knowledge of trans health resources within Ontario and other provinces as applicable
• Thorough knowledge of processes related to referrals for trans care surgeries
• Experience in crisis intervention/risk assessment, support and safety planning
• Skilled in emotion regulation, crisis de-escalation and boundary setting
• Demonstrated ability to work with clients with multiple, intersecting barriers
• Demonstrated ability to work with individuals 17 and up; ability to apply a youth lens/focus when required
• Demonstrated ability to work with systems of care (support systems; external systems etc.) in collaboration with the client to ensure a holistic approach to care
• Demonstrated ability to work collaboratively across multidisciplinary teams
• Knowledge of best practices related to health care for Trans, Two-Spirit, Intersex and Gender Diverse individuals
• Sherbourne Guidelines and Protocols for Hormone Therapy and Primary Health Care for Trans Clients 2015
• Informed Consent models and principles
• WPATH Standards of Care Version 7, 2012
• Demonstrated understanding of and experience with Motivational Interviewing
• Demonstrated understanding of anti-racism/anti-oppressive perspectives and intersectionality
• Demonstrated understanding of trauma informed care
• Demonstrated cultural competency and flexibility in the provision of service to individuals from diverse cultures and backgrounds
• Establishes a caring and supportive professional relationship with clients; demonstrates trust, respect, dignity and inclusion
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Ability to handle multiple tasks and prioritize assigned duties
• Flexibility, good judgement and initiative
• Ability to work evenings and some weekends
• Proficient with Windows-based computer systems including email, MS Word and data base programs
• Ability to meet deadlines and work within a team-based environment

Desirable (please clearly self-identify on your application):

• Experience developing and facilitating groups
• Experience and skill in public speaking and presenting
• Experience providing HIV/HEP C education, testing and counselling
• English, written and spoken
• French, spoken

Start Date

As soon as possible

How to “Express an Interest” for this Opportunity:

Submit your letter of interest along with your résumé on or before, December 19, 2025 by 11:59 to [e-mail] .

Please note the following:

• The subject line of your email should read “Community Support Worker- Trans Health Clinic ”
• The file name for your resume should read: “(last name)_(first name)_ Resume”
• The file name for your cover letter should read: “(last name)_(first name)_ Cover Letter”

We thank all applicants for their interest. Only applicants invited to an interview will be contacted.

Candidates requiring accommodation during the application and/or the interview process should contact us at [e-mail] so arrangements can be made. CCHC is an equal opportunity employer and values diversity in its workforce and as such we encourage applications from individuals who reflect the broad diversity of communities we work with.

Centretown CHC has a mandatory COVID-19 vaccination policy, as such applicants must be fully vaccinated against Covid-19 and provide proof of vaccinations to be considered for employment. Reasonable accommodation will be considered for persons with medical exemption or other exemptions under the Ontario Human Rights Code.