Communicative Disorders Assistant (CDA)

WS Audiology; Goderich; On-site; CAD 40,000 - 60,000; Full time

Job summary

WS Audiology is looking for a Communicative Disorders Assistant (CDA) to join the HearCANADA team in Goderich. This role offers permanent, full-time or part-time opportunities, providing customer support in hearing aid technology and product maintenance. Ideal candidates will have a diploma in Communicative Disorders, excellent communication skills, and a desire to contribute positively to the company culture. Competitive compensation, benefits, and ongoing development opportunities are provided.

Benefits

Competitive compensation package

Employer-funded benefits

RRSP program with employer matching

Paid vacation and personal days

Education Assistance program

Mentorship and development opportunities

Qualifications

• Diploma in Communicative Disorders Assistant or Hearing Instrument Dispenser designation.
• 1-2 years’ experience in a related role.
• Superior customer service abilities in various communication formats.

Responsibilities

• Support customers with basic product maintenance and care.
• Discuss communicative strategies with customers.
• Communicate with customers for appointment follow-ups.

Skills

Customer Service

Communication Skills

Hearing Aid Knowledge

Sales Opportunities Identification

Education

Diploma in Communicative Disorders Assistant

Job description

HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.

About the role:

We are seeking a Communicative Disorders Assistant (CDA) to join our Goderich HearCANADA team providing support at our Huron Road clinic in Goderich. This is a permanent opportunity and we are open to candidates in either afull-time or part-time capacity;full-time hours would beMonday - Friday 8:30 am - 4:30 pm and for part-time candidates, we are open to partial days or full working days 3 days per week.

What we offer you:

• Competitive compensation package with profit-sharing programs
• Employer-funded benefits (starting on day one) with additional healthcare spending account for employees working over 20 hours per week
• RRSP program + employer matching
• Paid vacation and personal days
• Education Assistance program
• Mentorship and development opportunities

What you will do:

• Support customers with basic product maintenance and care, and demonstrate/troubleshoot product features and benefits
• Discuss communicative strategies with customers
• Communicate with customers via telephone for appointment follow-ups, or reschedules
• Leverage knowledge of hearing aid technology and other assistive listening devices to make meaningful recommendations to customers to support hearing health

What we are looking for:

• Diploma in Communicative Disorders Assistant from a recognized post-secondary institution, or hold a Hearing Instrument Dispenser designation with the provincial governing body
• 1-2 years’ experience in a similar role or extensive experience working in the clinic with hearing aids (cleans and checks) and customers
  
• Ability to articulate the specifications on hearing aid technology and assistive listening devices to a diverse clientele
  
• Superior customer service skills (in-person, by phone, or written communication) to build and foster relationships with our customers
  
• Ability to identify and maximize on sales opportunities (walk-ins, customer referrals, telephone inquiries, retention practices, etc.)
  
• Positively contribute to the overall company culture at HearCANADA and represent our values within the hearing centres, through client interactions, and community events
• Access to a vehicle and a valid driver's license is strongly preferred

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.