Communications Operator, Fire

City of Mississauga; Mississauga; On-site; CAD 80,000 - 115,000; Full time

Job summary

A municipal government in Peel Region is seeking a Communications Operator for fire services. In this role, you will handle emergency calls, operate dispatch systems, and maintain contact with vehicles. Candidates should possess effective communication skills and relevant qualifications, including a high school diploma and emergency dispatch training. The role offers a permanent position with a salary range of CAD 80,138 - CAD 114,483.

Qualifications

• Able to handle stressful situations in emergencies.
• Clear English communication and comprehension skills essential.
• Completion of relevant safety telecommunications courses.

Responsibilities

• Answer 911 and non-emergency calls for assistance.
• Operate dispatch equipment and maintain radio contact with vehicles.
• Perform system tests and record communications activities.

Skills

Effective public communication

Keyboarding skills (40 wpm)

Multi-tasking ability

Education

High school diploma or equivalent

Graduation from accredited Emergency Services Dispatch program

Job description

Communications Operator, Fire

Req ID:27268
Vacancy Type: Permanent
Number of Positions:4
Closing Date:12/07/2025

Job Summary

Under the supervision of a Communications Officer, the successful candidate will answer 911 and other calls for emergency assistance.

Duties and Responsibilities

• Receive fire alarms, operate telephone and computerized dispatch equipment.
• Maintain radio contact with fire service vehicles, both at emergencies and other departmental activities.
• Perform system tests, record activities and perform related communications functions as required.
• Performs other related duties as assigned.
• Shift work is required involving evening/night shift (5pm - 7am), day shift (7am - 5pm), weekends and holidays.

Skills and Qualifications

• You must be able to deal effectively with the public in stressful situations in a fast-paced emergency response environment.
• In addition to demonstrating clear English communication and comprehension skills, your qualifications include:

• A high school diploma or equivalent.
• Graduation from an accredited post-secondary Emergency Services Dispatch program is a definite asset.
• Emergency communications experience and/or related post secondary education are definite assets.
• Proven keyboarding skills of a minimum 40 words per minute, with a high degree of accuracy.
• Ability to multi-task.
• Completion of APCO (Association of Public-Safety Communications Officials) "Public Safety Telecommunicator 1, 7th Ed., Canada" course or completion of NFPA 1061, are definite assets.
• Level 3 – Vulnerable Check will be required of the successful candidate, as a condition of employment, at their own expense, to verify the absence of a criminal record for which a pardon has not been granted.

*Please note that we are hiring for a permanent position, however this position is subject to layoff as per collective agreement.

Hourly Rate/Salary:$ 80,138 - $ 114,483
Hours of Work:42
Work Location:Peel Regional Police, 22 Division
Department/Division/Section:CMO/City Manager's Office,CMO/Fire Division,Training and Technology
Non-Union/Union: Fire

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.

All personal information is collected under the authority of the Municipal Act.

Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.
Learn more about the City’s commitment to Equity, Diversity and Inclusion.

Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.
If selected to participate in the recruitment, selection and/or assessment process, please complete the following Accommodation Request Form and have it emailed to [e-mail] citing the Job ID and Job Title. This will inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.