CLK 09R - Client Service Worker

Government of British Columbia; Duncan; On-site; CAD 45,000 - 55,000; Full time

Job summary

A provincial government office is seeking a Client Service Worker in Duncan to assist with income and disability inquiries. The role involves responding to public inquiries and providing administrative support. The ideal candidate has secondary school graduation and experience in client service, especially working with vulnerable populations. Join a team committed to serving the community effectively.

Benefits

Diverse workplace

Career growth opportunities

Commitment to accommodations

Qualifications

• Must have experience delivering a high standard of client service in a high-volume environment.
• Experience providing services to clients experiencing poverty issues, substance use, or mental health issues is required.
• Willingness to display resilience and demonstrate empathy when interacting with citizens.

Responsibilities

• Respond to public inquiries related to income and disability services.
• Provide administrative support to the work unit.
• Deliver in-office services in Duncan.

Skills

Client service experience

Experience with poverty issues

Computer applications knowledge

Education

Secondary school graduation or equivalent

Tools

MS Word

Outlook

Excel

Job description

Overview

The Team: Client Service Workers (CSWs) play a valuable role in the Service Delivery Division’s service to British Columbians seeking income and disability assistance. CSWs provide administrative and client service support and work in a diverse, busy client service environment across various computer programs.

The Role: The Client Service Worker is primarily responsible for responding to public inquiries relating to income and disability services, and providing administrative support to their work unit. CSWs in Duncan work in the Community Services Branch delivering in-office service to Ministry clients.

Responsibilities

Respond to public inquiries relating to income and disability services. Provide administrative support to the work unit and deliver in-office service to Ministry clients in Duncan as part of the Community Services Branch.

Qualifications

• Secondary school graduation or equivalent (i.e., GED).
• Experience delivering a high standard of client service in a high-volume environment (in-person, via virtual technologies, or over the telephone).
• Experience providing services to clients experiencing poverty issues, substance use, or mental health issues.
• Experience working with various computer applications including MS Word, Outlook, and Excel.

Willingness Statements

• Must be willing and able to display resilience in the face of adversity and demonstrate empathy interacting with citizens.
• Must be willing and able to use de-escalation techniques to manage some situations.

Contact

For questions regarding this position, please contact [e-mail].

About this Position

• This position has full time on-site requirements.
• This position is based out of Duncan.
• An eligibility list may be established for future permanent vacancies in Duncan.
• Employees of the BC Public Service must be located in BC at the time of employment.
• A Criminal Record Check (CRC) will be required.

Working for the BC Public Service

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

Accommodations

We are committed to ensuring that reasonable accommodations are available throughout the hiring process. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

Indigenous Applicant Advisory Service

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

What We Offer

With over 200 different occupations available in 280 communities across the province, we offer exciting opportunities for your career. Come be a part of the BC Public Service, a Top 100 Employer that embraces diversity, health and career growth. For more information, please see What We Offer.

How to Apply

Your application must clearly demonstrate how you meet all the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Application Requirements

• Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.
• Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.
• Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.