Clinical Operations Manager

Centricity Research; Barrie; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading clinical research organization in Barrie, Ontario is seeking a Market Manager to lead site operations, oversee patient enrollment, and ensure quality and financial results. The ideal candidate will have a degree in life sciences and at least 4 years of clinical research experience, demonstrating strong leadership and operational management skills. This role offers benefits including comprehensive health insurance and flexible PTO.

Benefits

Comprehensive health, dental, and vision insurance

Flexible PTO + paid holidays

Continuing education reimbursement

401(k) / RRSP with company match

Qualifications

• At least 4 years of clinical research experience with increasing responsibility.
• Proven track record of meeting operational and recruitment targets.
• Experience managing multiple sites or teams.

Responsibilities

• Lead operational functions for assigned sites.
• Hire, develop, and manage site leadership and staff.
• Monitor KPIs for each site and implement corrective actions.

Skills

Leadership

Operational management

Coaching

Problem-solving

Education

College/university degree in life sciences

Job description

Market Manager

Join Us at Centricity Research!

Centricity Research is one of the largest clinical research networks in North America. We are a fully centralized Integrated Research Organization (IRO) specializing in conducting Phase I-IV clinical trials in over 35 therapeutic areas: inpatient and outpatient; pharmaceutical, biotechnology, and medical device trials.

About The Role

We’re looking for a Market Manager to oversee site operations, patient enrollment, provider engagement, team training, and site growth across one or more locations within a geographic market. In this role, you’ll be accountable for operational performance, quality standards, and financial results while fostering a positive, high-performance culture. You’ll work closely with site leaders, investigators, sponsors, and cross-functional partners to ensure that Centricity’s operating model is consistently executed with excellence, safety, and participant care at the forefront.

What You’ll Do

• Lead all operational functions for assigned sites, ensuring patient enrollment, quality, and financial goals are achieved.
• Hire, develop, and manage site leadership and staff, including Clinical Research Coordinators and other team members.
• Oversee scheduling, performance management, professional development, and PTO/timecard approvals.
• Partner with recruitment teams to meet or exceed enrollment targets.
• Monitor KPIs for each site, investigate variances, and implement corrective action plans when needed.
• Maintain high standards of data integrity, safety reporting, and timely study visit execution.
• Support feasibility, PSVs, study planning, and execution.
• Represent sites during monitoring visits, audits, and inspections.
• Identify and implement operational improvements, including workflows, technology, and training.
• Serve as the primary escalation point for site-level issues within the market.
• Provide senior leadership with regular updates on market performance and support company-wide initiatives.

You Might Be a Great Fit If You

• Hold a college/university degree in a life sciences-related field (or equivalent experience).
• Have at least 4 years of clinical research experience with increasing responsibility.
• Bring a proven track record of meeting operational and recruitment targets.
• Have leadership training and/or prior experience as an Operations Manager at Centricity.
• Are experienced in managing multiple sites or teams simultaneously.
• Demonstrate strong skills in coaching, operational leadership, and collaborative problem-solving.

Why Centricity Research?

Our Mission
We connect people to scientific advancements through groundbreaking research within a deeply human experience.

Our Core Values

• Quality: We aim for excellence and integrity in everything we do - because lives depend on it.
• Care: We show up for each other, our customers, and our mission - always going the extra mile.
• Be the Change You Seek: We\'re adaptable, forward-thinking, and constantly improving - for the betterment of all.
• One Team: We collaborate, support one another, and succeed together.
• Grow for Good: We grow with purpose - to expand access to research and improve global health.
• Own It: We take initiative, deliver results, and follow through - with passion and accountability.

Benefits

• Comprehensive health, dental, and vision insurance
• Enhanced EAP – mental health support
• Flexible PTO + paid holidays
• Continuing education reimbursement
• 401(k) / RRSP with company match and immediate vesting

Ready to Apply?

We’d love to hear from you – apply now!

We’re an equal opportunity employer committed to building a diverse and inclusive workplace. We welcome applicants from all backgrounds and will provide accommodations during the hiring process upon request.