Clinical Manager

Sherwood Park - Strathcona County Primary Care Network; Edmonton; On-site; CAD 80,000 - 100,000; Full time

Job summary

A regional healthcare organization is seeking a Clinical Manager to oversee a multidisciplinary team providing primary care services. This role involves managing clinical operations, developing programs, and fostering relationships with physicians to enhance patient care. Candidates should possess a Bachelor's Degree in healthcare and have at least five years of supervisory experience. The position requires strong communication skills and proficiency in relevant technologies.

Qualifications

• Bachelor's Degree required; Master's preferred.
• Three to five years’ experience in various healthcare settings.
• Minimum five years supervisory experience.

Responsibilities

• Manage multidisciplinary clinical staff across various locations.
• Develop and maintain relationships with physicians and clinic staff.
• Lead the improvement and implementation of clinical programs.

Skills

Knowledge of practice change methodologies

Excellent written communication skills

Effective relationship management

Advanced computer skills

Organizational skills

Education

Bachelor's Degree in healthcare

Tools

MS Office Suite

Electronic Medical Record systems

Job description

Overview

POSITION SUMMARY Reporting to the Director, Quality and Clinical Operations, the Clinical Manager (CM) is responsible for the ongoing management of a complement of multidisciplinary allied health professionals in the fields of nursing, pharmacy, exercise, dietetics and mental health who are providing primary care services in central SPPCN offices, and in member physician clinics. As a member of the leadership team, CMs contribute to the development and implementation of organizational policies and procedures and are integral to shaping the workplace culture. The CM is responsible for coordinating the evaluation, planning and improvement of SPPCN clinical programs and services to ensure the SPPCN’s priority initiatives are achieved. As the key contact between the SPPCN and member physicians/clinics the CM must build and maintain effective working relationships with the goal of initiating, improving, and maintaining the Patient’s Medical Home (PMH) within member physician practices. CMs portfolios will include oversight and leadership of program areas such as Mental Health, Chronic Disease Management and Quality Improvement (QI).

Responsibilities

• Clinical Operations and Management
  • Responsible for the leadership of SPPCN multidisciplinary clinical staff in both central and member physicians’ offices;
  • Staffing plan and budget management; implement changes and adjustments as necessary
  • Based on physician panel, discussion and needs of clinic
  • Address staffing issues and concerns
• Staff supervision, performance management and evaluation
  • Lead program meetings and respond to items as they arise
  • Set goals and direction and ensure staff work to meet those
  • Ensure staff work to their clinical scope of practice within SPPCN programs
• Lead the improvement, development and implementation of multidisciplinary care services, such as clinical programs, policies and procedures that achieve the SPPCN’s priority initiatives
  • Facilitate the collection of evidence and information required to inform decisions to respond to changing needs of programs and services. Ensure programs exemplify best practices in primary care and PCNs
  • Develop project implementation plans or PDSA where needed and develop and present to advisory committees for feedback and approval – and adjust as needed
  • Collaborate with other PCNs and stakeholders where necessary
  • Lead project teams to make changes to programs and services or implement new programs and services; contribute to evaluation and measurement methods
• Regularly review SPPCN and other data to incorporate into ongoing evaluation and improvement of programs and services
• Inform and contribute to the SPPCN’s business plan and stakeholder objectives and participate in Pan-PCN committees

Physician & Clinic Development/Liaison

Develop and maintain effective working relationships with member physicians and clinic staff (Office Manager, Reception, MOA) to ensure high physician engagement with SPPCN’s programs and services which meet the SPPCN’s priority initiatives

• Conduct regular physician meetings/clinic visits to ensure appropriate communication channels and provide advice/support to physicians to address issues and concerns
• Manage discussion and completion of required documentation (e.g. physician PCN membership) including panel funding and FTE allocation
• In collaboration with clinic team, identify areas of interest for QI initiatives to identify, initiate and support QI activities and implementation (e.g. CII/CPAR)
  • Support clinics to initiate, improve and/or maintain a high-quality Medical Homes
  • Facilitate discussions regarding education on Patient Medical Homes
  • Where needed, collaborate with the broader SPPCN QI team (e.g. EMR Coordinator)

Education & Experience

• Bachelor’s Degree (Master’s preferred) in healthcare, with appropriate professional licensure (RN, RPharm, etc)
• Three to five years’ experience in a broad range of health care settings (clinic/hospital/administration)
• Proven experience in quality/process improvement, program development and evaluation
• Previous experience in a Primary Care Network an asset
• Minimum 5 years supervisory experience

Skills & Abilities

• Knowledge of and ability to implement and monitor practice change methodologies appropriately using clinical practice and outcome measures
• Able to determine the clinical practice improvement tools and processes within primary care clinics
• Excellent written, verbal and interpersonal communication skills
• Effective strategies to develop and maintain effective relationships with internal and external stakeholders (physicians, community agencies, patients, families)
• Ability to work proactively, effectively, and independently in a complex changing environment
• Excellent organizational skills and ability to manage multiple priorities
• Fosters and maintains a collaborative work environment
• Advanced computer skills; MS Office Suite, Electronic Medical Record systems
• Able to work as part of a team, demonstrating trust, respect and integrity
• Manages conflict with diplomacy and tact

Personal Attributes and Competencies

• Enthusiastic, positive, can-do attitude
• Flexible, creative
• Respects other views/opinions
• Have difficult conversations and be comfortable asking questions
• Adhere to applicable privacy and confidentiality rules and legislation

Other Occupational Requirements

• A current and clear Police Information Check
• A valid driver’s licence and access to a vehicle for travel to various stakeholder locations
• Evenings and occasional weekend work will be required
• Travel to member clinics within our PCN, including Sherwood Park and Fort Saskatchewan central offices
• Occasional travel to zone or provincial locations