Clinic Administrator

POSITION OBJECTIVE:

The Clinic Administrator is responsible for the overall operation of the clinic. Through excellent organizational skills and a customer focus attitude, the Administrator ensures that the clients are serviced well, the schedules of team members are maximized, and the operational standards are maintained.

RESPONSIBILITIES:

• Oversees the smooth progression of the daily patient schedule; maintains and publishes staff members schedules.
• Acts as a resource person to staff delivering patient care.
• Assists in the development and implementation of operational policies and procedures.
• Coordinates onboarding, learning, and development of team members.
• Attends required Head Office meetings and participates in process improvement projects.
• Ensures that all equipment is in working order.
• Provides providers and staff with appropriate paperwork for all new patients; ensures proper processing of physician sign-offs; maintains patient records (non-medical); books final assessments and handles renewal/discharges as clients near program end.
• Provides consistent updates on renewals, patient conflicts/complaints, re-assessments, and patient goal setting and attendance.
• Researches and resolves client concerns promptly; puts the client first and models service and care standards at all times.
• Contacts existing clients prior to appointments and reminds them of sessions/preparation, etc.
• Orders clinic supplies; ships and receives packages, medical products, etc.
• Models the values, brand, and lifestyle and maintains a professional image at all times; sets high standards for self based upon competency model; builds an effective network within the company, across all clinics, and in the market.
• Ensures completion of all paperwork, client forms, client correspondence, etc., in an accurate and timely fashion.
• Performs additional duties as assigned.

CLIENT SERVICE:
Handles client questions and complaints, communicates with clients, handles service problems politely and efficiently, always available for clients, follows procedure to solve client problems, understands company products and services, maintains a pleasant and professional image.

COMPUTER SKILLS:
Skilled in the use of computers, adapts to new technology, keeps abreast of changes, learns new programs quickly, uses computers to improve productivity.

PERSONAL ORGANIZATION:
Keeps information organized and accessible, maintains a clean/functional workspace, works systematically/efficiently, manages time well.

QUALITY:
Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root causes of quality problems, owns/acts on quality problems.

QUALIFICATIONS:

• Minimum of five years of administrative experience in a service/health environment preferred.
• Ability to work weekends and evenings when required by business needs.
• Excellent technical/computer skills.
• Personal interest in health-related industries and belief in the value of improving health and wellness.

BENEFITS:

• Company events.
• Dental care.
• Extended health care.
• Flexible schedule.
• On-site parking.
• Paid time off.
• Wellness program.