Client Support & Crisis Practitioner

Lakeland HR Solutions; Town of Bonnyville; On-site; CAD 60,000 - 80,000; Full time

Job summary

A community support organization in Bonnyville seeks a Client Support & Crisis Practitioner to manage service operations and respond to crisis needs. Ideal candidates should have a degree in Human Services and 2-5 years of relevant counselling experience. The role focuses on empowering clients through information and support, ensuring a holistic approach to care amidst a trauma-informed setting. Competitive salary and wellness benefits are offered.

Benefits

Competitive salary

Full health benefits

RRSP program

Generous paid vacation

Professional development opportunities

Qualifications

• Minimum 2-5 years experience in counselling, mental health, or social services.
• Valid driver’s license and reliable transportation required.
• Detail-oriented and well organized.

Responsibilities

• Support the daily operation of Client Service programs.
• Respond to client walk-ins and crisis calls.
• Maintain documentation in Client Management System.

Skills

Counselling experience

Communication skills

Organizational skills

Proficiency in MS Office

Knowledge of women's issues

Education

Post-secondary degree in Human Services

Tools

CaseWorks

Job description

Client-serving programs at the Dragonfly Centre are facilitated by a multi-disciplinary team to provide prevention, assessment, referral, counselling, crisis support, and follow-up services to individuals and family members affected by sexual assault/abuse.

The Client Support & Crisis Practitioner works within this team supporting the daily operations of Client Service programs and responding to urgent client needs. This position is based out of the Bonnyville office.

Responsibilities

• Support the daily operation of Client Service programs.
• Respond to client walk-ins and crisis calls at the Bonnyville Office.
• Monitor and respond to requests on the crisis chat platform.
• Ensure appropriate coverage for crisis response when required.
• Provide individual support for clients including care-calls, pre-counselling stabilization, system navigation, transition planning, post-counselling maintenance and supportive counselling.
• Primary and co-facilitation of waitlist groups, family/caregiver support workshops.
• Support clients and families towards self-efficacy and personal wellness by providing information on the impact of trauma, affirming their resilience and promoting thoughtful informed decision-making.
• Providing appropriate community resources, referral options, and soft transfers to other human service providers.
• Maintain appropriate documentation and record keeping within Client Management System (CaseWorks).
• Assist with special projects and other duties as assigned by the supervisor.

Qualifications

• Post-secondary degree in Human Services field required; equivalent combination of education and experience may be considered.
• Previous counselling experience in sexual assault preferred.
• Minimum 2-5 years experience in the field of counselling, mental health, or social services.
• Demonstrate ability in written and oral communication.
• Valid driver’s license and reliable transportation.
• Proficient in MS Office, (Outlook, Word, Excel) and case management database.
• Detail-oriented and well organized.
• An understanding of women’s issues, social justice advocacy, diversity and anti-oppressive practice an asset.

What DCSC Offers

• Competitive salary.
• Full health benefits.
• RRSP program.
• Generous paid vacation time.
• Strong focus on staff wellness and work-life balance.
• Professional development opportunities.

Recruitment Supported by Lakeland HR Solutions.