Client Success Specialist – Roofing (Hybrid Role)

Reese Roofing and Construction; Brandon; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A veteran-owned roofing company in Manitoba seeks a Client Success Coordinator to manage communication between homeowners, sales, and production teams. Candidates should have at least one year of customer service experience and strong communication skills. Responsibilities include qualifying leads, scheduling appointments, and overseeing CRM updates. This role offers competitive pay, bonuses, and opportunities for advancement in a supportive team environment.

Benefits

Performance-based bonuses

Paid time off after probation

Opportunities for hybrid work

Qualifications

• 1+ year of experience in customer service or relevant role.
• Ability to type 45+ WPM with strong accuracy.
• Must be authorized to work in the USA.

Responsibilities

• Call leads immediately and qualify customers.
• Schedule appointments and update the CRM.
• Manage follow-up tasks and support the sales team.

Skills

Strong phone communication skills

Organizational skills

Empathetic listening

Problem-solving

Adaptability

Education

High school diploma or equivalent

Tools

Proline CRM

Google Workspace

Phone dialer tools

Job description

A veteran-owned roofing company in Manitoba seeks a Client Success Coordinator to manage communication between homeowners, sales, and production teams. Candidates should have at least one year of customer service experience and strong communication skills. Responsibilities include qualifying leads, scheduling appointments, and overseeing CRM updates. This role offers competitive pay, bonuses, and opportunities for advancement in a supportive team environment.