Client Services Manager

Advatix Inc.; Mississauga; Hybrid; CAD 70,000 - 95,000; Full time

Job summary

A leading e-commerce Supply Chain Consulting firm is looking for a Client Services Manager to maintain client relationships and develop strategies for revenue growth. The role emphasizes account management, client support, and team coaching, requiring strong analytical and problem-solving skills. Ideal candidates will have a Bachelor's degree in business and proven success in relationship management, along with a willingness to travel. This hybrid position is based in the Toronto/Mississauga area.

Qualifications

• Requires 4-6 years of major account management and/or sales experience.
• Proven track record in exceeding objectives and relationship management.
• Ability to interpret contracts and legal documents.

Responsibilities

• Manage client relationships for existing accounts and ensure obligations are met.
• Coordinate with departments on client health and financial assessments.
• Identify and communicate new opportunities to the sales team.

Skills

Relationship Management

Business Acumen

Coaching and Mentoring

Analytical Skills

Problem Solving

Prioritization

Education

Bachelor’s degree in business or equivalent experience

Tools

MS Office

Job description

Department: Client Services, Type: Full Time

Position Summary

The Client Services Manager is responsible for maintaining client relationships for existing accounts. This role leads the development of account strategies by understanding clients' businesses and partnering with internal shared services to develop high-value market solutions to drive Archway’s value proposition for revenue growth. The Client Services Manager must ensure strong executional delivery for day-to-day account management.

Key Results Area

1. Execute tasks related to specific client requirements and ensure obligations & program specifications are met.
2. Account for daily support needs during onboarding and conduct a 6-month post go-live review of the rate card & SOW.
3. Manage weekly client status meetings.
4. Coordinate with departments on client health corrective actions and communicate plans in weekly reports.
5. Perform monthly financial assessments and explain variances to FP&A.
6. Ensure services are billed as per SOW & rate card.
7. Facilitate Business Review content with relevant teams.
8. Identify and communicate new opportunities to the sales team and leaders for revenue growth.
9. Manage workload distribution among team members and ensure accountability and task execution.
10. Coach and develop direct reports, set expectations, and recognize successes.
11. Perform other duties as assigned.

Skills & Qualifications

• Bachelor’s or higher degree, preferably in business, or equivalent experience.
• 4-6 years of major account management and/or sales experience.
• Ability to build and deepen relationships with senior clients.
• Proven track record in relationship management and exceeding objectives.
• Strong business acumen, judgment, and decision-making skills.
• Ability to coach and mentor employees.
• Excellent prioritization skills in a dynamic environment.
• Self-starter capable of working independently and in teams.
• Strategic thinker with analytical skills and detail management.
• Proficient in MS Office and adaptable to new systems.
• Ability to interpret contracts and legal documents.
• Willingness to travel up to 20% as required.

This is a hybrid role, ideally based in the Toronto/Mississauga area.

Advatix, Inc. is a leading provider of e-commerce Supply Chain and Logistics Consulting Services. We are committed to an inclusive workplace and encourage qualified individuals of all backgrounds to apply. We are an EEOC employer.