Client Services Manager

BAYADA Home Health Care; Dover; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading home health care organization has an immediate opening for a Client Services Manager in Dover, DE. The role involves providing superior customer service, managing client services coordination, and building relationships with clients and community organizations. Required qualifications include a Bachelor's degree, prior medical office or home care experience, and strong communication skills. This role offers opportunities for career growth, competitive benefits, and a supportive environment.

Benefits

Weekly Pay

Comprehensive Benefits

Career Growth

Work-Life Balance

Qualifications

• Bachelor degree is required.
• Prior knowledge of Medicare and OASIS is a plus.
• Prior medical office or home care experience preferred.
• Demonstrated record of successfully taking on increased responsibility.

Responsibilities

• Provide superior customer service and quality home care.
• Manage coordination of client services and scheduling issues.
• Build lasting relationships with clients and community organizations.
• Maintain effective fiscal management of caseload.

Skills

Customer service

Communication skills

Interpersonal skills

Computer skills

Education

Bachelor degree

Job description

BAYADA at Bayhealth has an immediate opening for a Client Services Manager in our Dover, DE Office.

If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA at Bayhealth believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

Responsibilities

• Provide superior customer service and quality home care
• Focus on managing coordination of client services and emergent scheduling issues
• Manage your Client Services Manager caseload while proactively growing it
• Build lasting relationships with clients, referral sources, payors and community organizations
• Develop strong, communicative relationships with the team
• Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)
• Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees

Qualifications

• Bachelor degree is required
• Prior knowledge of/experience with Medicare and OASIS a plus
• Prior medical office or home care experience preferred
• Prior supervisory experience a plus
• Demonstrated record of successfully taking on increased responsibility (goal achievement)
• Ambition to grow and advance beyond current position
• Strong computer skills required (electronic medical record)
• Excellent communication and interpersonal skills

Why You'll Love This Opportunity

• Award-Winning Workplace: Proud to be recognized by Newsweek as a Best Place to Work for Diversity, reflecting our commitment to creating an inclusive, supportive environment.
• Weekly Pay – Consistent weekly paychecks to keep your finances on track.
• Comprehensive Benefits – Medical, dental, vision, and more — we've got you covered
• Work-Life Balance – Enjoy a Monday–Friday, 8:30 AM – 5:00 PM schedule.
• Career Growth – Advancement opportunities to help you grow in your nursing career.
• Nonprofit Organization – As a mission-driven nonprofit, BAYADA at Bayhealth offers eligibility for the Public Service Loan Forgiveness (PSLF) Program to help reduce student loan debt.

BAYADA at Bayhealth offers a comprehensive benefits plan that includes paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program. To learn more about BAYADA Benefits, click here.

BAYADA is an accredited, regulated, certified, and licensed home health care provider. BAYADA complies with all state/local mandates. BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non‑discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.