Client Service Specialist

People Corporation; Mississauga; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading benefits management firm in Mississauga is seeking a Client Service Specialist to enhance service to brokers and manage group benefits effectively. The ideal candidate will have a post-secondary education, data entry experience, and strong communication skills. The role offers comprehensive health benefits, a retirement savings plan, and a supportive work environment.

Benefits

Extended health care and dental benefits

Retirement savings plan with company contributions

Mental health programs

Competitive compensation

Qualifications

• 1+ years of experience in data entry or administrative roles, preferably in Group Benefits.
• Excellent command of the English language.
• High attention to detail.

Responsibilities

• Maintain regular communication with brokers to ensure group needs are met.
• Handle escalated claims, admin, and billing issues.
• Manage the submission of termination letters.

Skills

Data entry

Strong written and verbal communication

Analytical skills

Group Insurance principles

Independent work

Time-management

Education

Post-secondary education

Job description

Join to apply for the Client Service Specialist role at People Corporation.

We are seeking a Client Service Specialist to join our GroupQuest team.

Overview

The Client Service Specialist will maintain regular communication with brokers to ensure their group needs are met and build relationships, handle pricing, prepare and execute plan changes, pull and prepare experience reports (including more detailed reports for larger groups), and manage escalated claims, admin, and billing issues. The role also supports commission and contracting issues and manages various letters and notifications related to MGA appointments, Agent of Record, and terminations.

Responsibilities

• Maintain regular communication with brokers to ensure their group needs are met, and build relationships.
• Pricing, preparing and executing plan changes.
• Pull and prepare experience reports, including more detailed reports for larger groups.
• Handle and resolve escalated claims, admin, and billing issues.
• Assist with commission and contracting issues.
• Manage the submission and tracking of all MGA appointment letters.
• Manage and process the submission on Agent of Record letters.
• Manage the submission of termination letters.
• Manage overdue account notifications and pending terminations due to minimum participation requirements.

Qualifications

• Completion of a post-secondary education.
• 1+ years of experience in data entry or administrative roles, preferably in Group Benefits.
• Excellent command of the English language, including strong written and verbal communication.
• Strong analytical skills with high attention to detail.
• Group Insurance principles and assessment techniques.
• High degree of ownership and commitment to work quickly and accurately in a rapidly changing environment.
• Able to work independently and as part of a team.
• Time-management skills and ability to thrive in a fast-paced environment.

All-star Candidates Will Have

• GBA designation under CEBS program
• Bilingualism in English and French

What’s In It For You

• Learn by working alongside our experts
• Extended health care and dental benefits
• A retirement savings plan with company contributions
• A suite of Health & Wellness offerings
• Mental Health programs and support for you and your family
• Assistance for the completion of industry designations
• Competitive compensation

This role will be a part of GroupQuest, a division of People Corporation within Partner Solutions. As a Group Benefits Managing General Agent (MGA+), we work in partnership with advisors and insurance carriers to provide full back-office support and services in all aspects of group benefits. We are a team of entrepreneurial thinkers with a relentless drive to get things done and to make an innovative impact. We are committed to providing an inclusive, accessible environment where all employees and clients feel valued, respected and supported. If you require an accommodation or an alternative format of any posting please reach out to [e-mail]

We are an equal opportunity employer. Referrals increase your chances of interviewing at People Corporation.

Accommodation requests and additional posting formats can be directed to [e-mail]