Client Relationship Representative

Livingston International; Fort Erie; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading customs brokerage firm in Fort Erie is seeking a Full-Time position to manage courier ecommerce client satisfaction. Responsibilities include managing client relationships and onboarding clients, assisting with service issues, and ensuring excellent client communication. Candidates should possess a high school diploma, strong communication skills, and the ability to work well in a fast-paced environment. A Certified Customs Specialist certification is preferred. Join a supportive team committed to your growth and career development.

Qualifications

• Strong communication skills are required to manage client relationships effectively.
• Experience in a fast-paced work environment is essential.
• A professional appearance must be maintained at all times.

Responsibilities

• Manage courier client relationships and satisfaction.
• Conduct client onboarding including EDI integration.
• Assist with service issue resolutions, including billing.

Skills

Excellent interpersonal skills

Excellent communication skills

Self-motivated and creative

Excellent organizational skills

MS Word and MS Excel

Education

High School/GED or equivalent

Job description

Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best. Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want.

Job Type: Full Time

Location: ON Fort Erie - CN050

Job Summary

Reporting to the Director eCommerce Service Delivery this position will be responsible for managing Livingston courier ecommerce client satisfaction.

Key Duties & Responsibilities

• Manages courier client relationships
• Builds relationships with courier representatives and their teams
• Conducts courier client on-boarding including assisting with EDI integrations
• Assists with resolution to service issues including billing, reports, etc.
• OTHER DUTIES AS ASSIGNED

Knowledge & Skills

• Excellent interpersonal skills
• Excellent communication skills (both written and verbal)
• Ability to be self-motivated, creative, and work in a fast paced, challenging, and stressful environment.
• Excellent organizational skills
• Working knowledge of Microsoft Office software MS Word and MS Excel
• Maintain a professional, business-like appearance

Work Experience – Minimum Required

Education

Required: High School/GED or equivalent

Certifications Description

Certified Customs Specialist (CSS) is preferred

Competencies

• Accountability
• Leading and Developing
• Agility
• Inclusion and Collaboration
• Customer First Focus
• Business Acumen and Straight Talk

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

For Canada

Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.