Client Liaison Officer

Status; Woodstock; Remote; CAD 30,000 - 60,000; Full time

Job summary

A well-established company in Woodstock is seeking a proactive Client Liaison Officer to enhance client communication and support. With 13 years of experience in customer-facing roles, the ideal candidate must excel in managing priorities and possess strong organizational skills. Proficiency in Microsoft Office and experience with Smartsheet are preferred. This full-time remote position offers a salary between R12,000 and R15,000.

Qualifications

• 13 years of experience in a customer-facing client support or administrative role.
• Excellent communication skills in English.
• Proficient in Microsoft Office particularly Excel and Outlook.

Responsibilities

• Act as the primary point of contact for clients and customers.
• Maintain ongoing communication with clients to provide updates.
• Track progress and provide regular status reports to management.

Skills

Customer-facing client support

Excellent verbal and written communication

Proficiency in Microsoft Office

Strong organizational skills

Ability to manage multiple priorities

Attention to detail

Proactive problem-solving

Tools

Microsoft Excel

Microsoft Outlook

Smartsheet

Job description

Our client, a well-established company based in Woodstock, Cape Town, is seeking a proactive and professional Client Liaison Officer to join their team. The ideal candidate will have 13 years of experience in a customer-facing client support or administrative role, excellent communication skills, and strong proficiency in Microsoft Office (especially Excel and Outlook). Experience with Smartsheet is a plus. This role requires a detail-oriented individual with strong organizational abilities capable of managing multiple priorities under pressure while delivering high-quality service. This is a remote position.

Overview

Requirements

• 13 years of experience in a customer-facing client support or administrative role
• Excellent verbal and written communication skills in English
• Proficient in Microsoft Office particularly Excel and Outlook
• Experience with Smartsheet is an advantage
• Strong organisational and time management skills
• Ability to work well under pressure and manage multiple priorities
• High attention to detail and a commitment to delivering quality work
• Professional courteous and proactive in problem-solving

Duties

• Act as the primary point of contact for clients and customers
• Maintain ongoing communication with clients to provide updates and request information as needed
• Follow up on outstanding items and ensure deadlines are met
• Escalate issues appropriately and adhere to escalation protocols
• Track progress and provide regular status reports to management
• Perform ad hoc administrative tasks as required
• Maintain accurate records using internal systems including Smartsheet (advantageous)
• Support process improvements and contribute to a collaborative team culture

Hours

• Remote (With offices in Woodstock if required)

Should you meet all the requirements apply on our website today.

Should you not hear back from us within 10 working days please consider your application as unsuccessful. We will retain your credentials for future similar roles.

Employment Details

• Employment Type: Permanent (Full-Time)
• Sector: IT & Tech / Client Services
• Basic Salary: R12 000.00 - R15 000.00
• Start Date: ASAP / Immediate
• Vacancy: 1