Client Hospitality Specialist– Commercial Tower

Securiguard Services; Edmonton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading security services provider in Canada is seeking a full-time Concierge to deliver exceptional front desk and guest services. This role involves providing customer service, managing access control systems, and responding to security incidents. Ideal candidates will have at least 2 years of experience in a hospitality setting, strong communication skills, and proficiency with security systems. The position offers training, health benefits, and opportunities for professional development.

Benefits

Paid training and onboarding support

Extended health benefits

Employee recognition programs

Free professional development

Scholarship opportunities

Free uniforms

Qualifications

• Minimum 2 years of customer service experience in a hospitality environment.
• Must have prior experience working in top-tier commercial properties or upscale hotels.
• Strong communication and reporting skills.

Responsibilities

• Provide excellent customer service and hospitality at the front desk.
• Monitor and manage access control systems and CCTV.
• Respond promptly to security incidents and emergencies.

Skills

Customer service experience

Strong communication skills

Proficiency with security systems

Education

Valid AB Security License

First Aid Certification (Level II or III)

WHMIS Certification

Tools

CCTV

Access control systems

Job description

Overview

We are hiring for a full-time Concierge position where you will bring your customer service, hospitality, and security experience. This is a fantastic opportunity to advance your career in a professional front desk and guest services environment!

The Concierge is responsible for delivering exceptional front desk and guest services, ensuring a safe, welcoming, and professional environment. This role plays a critical part in access control, incident response, client and visitor support, and maintaining compliance with site policies and procedures. It also involves direct communication with team members, clients, and management to resolve issues and ensure smooth day-to-day operations.

Responsibilities

• Provide excellent customer service and hospitality at the front desk, ensuring a welcoming environment for guests, tenants, and clients.
• Monitor and manage access control systems, CCTV, and other security technology.
• Respond promptly to security incidents, emergencies, and conflicts, including effective de-escalation when needed.
• Complete accurate and detailed daily incident reports in a timely manner.
• Communicate clearly and professionally with team members, clients, and stakeholders in a fast-paced environment.
• Handle high volumes of calls and emails while maintaining professionalism and efficiency.
• Support compliance with safety procedures, company policies, and site regulations.
• Collaborate closely with the security team to ensure smooth day-to-day operations.

Requirements

• Minimum 2 years of customer service experience in a hospitality environment.
• Must have prior experience working in top-tier commercial properties or upscale hotels.
• Valid AB Security License (preferred).
• Valid First Aid Certification (Level II or III preferred).
• WHMIS Certification (asset).
• Strong communication and reporting skills.
• Proficiency with computer software and security systems (CCTV, access control, etc.).

We offer

• Paid training and onboarding support
• Extended health benefits (after waiting period)
• Employee recognition programs and events
• Free professional development through Securiguard University
• Scholarship opportunities for continued learning
• Free Suits for this position

Who we are

At Securiguard we believe in living and acting by our values: R.E.A.C.H.

Respect · Empathy · Accountability · Courtesy & Honesty

We are in the business of making people feel safe. We have proven expertise in deploying security and safety personnel across industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial/Resource Projects, and we have the largest and highest accredited K-9 detection and screening division in Canada.

With the ability to service clients across Canada including major centers, small towns, and remote locations by air, land, or sea, our team of 4000+ security and safety professionals provide people with a feeling of safety by offering a comprehensive selection of security services and solutions.

We believe that diversity enables the company to grow towards a better future. By creating an environment which is inclusive and provides equal opportunity for all, ideas are generated which help to solve the problems of a changing and increasingly complex world. Our mission, vision, and values enabled us to be the 2021 & 2024 winners of Canada\'s Most Admired Corporate Culture and a finalist of the 2021 Canadian HR Awards\' Excellence in Diversity & Inclusion category.