Client Experience Coordinator

MK Auto Group; Calgary; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading collision repair company based in Calgary is seeking a Client Experience Coordinator. This role entails being the primary point of contact for customers, guiding them through the repair process and ensuring satisfaction. The ideal candidate possesses excellent communication skills and a positive attitude toward customer service. Join a dynamic team and benefit from comprehensive compensation packages including health coverage and tuition reimbursement. Opportunities for professional growth are available within the company.

Benefits

Employee assistance programs

Extended Health & Dental coverage

RRSP matching up to 5%

Paid vacation

Daycare Reimbursement – up to $100/month per family

Tool & Safety Boot Reimbursement – up to $150/year

Employee discounts on automotive services

Tuition reimbursement for trade certification

Qualifications

• Previous experience in a customer service or administrative role, preferably in automotive or collision industry.
• Valid driver's license and clean driving records.

Responsibilities

• Greet customers warmly and professionally in person and over the phone.
• Guide customers through the collision repair process.
• Schedule appointments and manage repair bookings.
• Coordinate with estimators, technicians, and insurance providers.
• Provide updates to customers on repair status.
• Handle documentation, invoicing, and file processing.

Skills

Excellent communication and interpersonal skills

Strong organizational and multitasking abilities

Positive attitude and commitment to customer experience

Team-oriented mindset

Education

High school diploma or equivalent

Tools

Microsoft Office

Mitchell or other repair systems

Job description

Job Description

Be the First Face of Exceptional Service.

MK Auto Group is a leader in collision repair, known for delivering outstanding service and top-quality repairs. We’re looking for a professional and personable Client Experience Coordinator (CEC) who thrives in a customer-focused, fast-paced environment.

If you’re passionate about creating a smooth and positive experience for clients during a stressful time, this is the opportunity for you.

Your Role

As a CEC, you’ll be the primary point of contact for customers throughout the repair process. From greeting customers to coordinating repair timelines, your role is key to building trust and ensuring satisfaction.

Key Responsibilities

• Greet customers warmly and professionally in person and over the phone.
• Guide customers through the collision repair process.
• Schedule appointments and manage repair bookings.
• Coordinate with estimators, technicians, and insurance providers.
• Provide updates to customers on repair status.
• Handle documentation, invoicing, and file processing.
• Maintain a clean and welcoming front office environment.
• Support the team with administrative tasks as needed.

What You Bring

• Previous experience in a customer service or administrative role (automotive or collision industry an asset).
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Positive attitude and a commitment to delivering a great customer experience.
• Proficiency with Microsoft Office; familiarity with Mitchell or other repair systems is an asset.
• Ability to work well in a team-oriented environment.
• High school diploma or equivalent required.
• Valid driver's license and clean driving records.

Why Join MK Auto Group?

• Be part of a team that’s passionate about quality and care.
• Comprehensive benefits and competitive compensation that includes:
  • Employee assistance programs.
  • Extended Health & Dental coverage.
  • RRSP matching up to 5%.
  • Paid vacation.
  • Daycare Reimbursement – up to $100/month per family.
  • Tool & Safety Boot Reimbursement – up to $150/year.
  • Employee discounts on automotive services.
  • Tuition reimbursement for trade certification.
• Ongoing support for learning and growth.
• Modern, professional facility with a customer-first culture.
• Opportunities to grow within a well-established and expanding group.

At MK Auto Group, we don’t just offer jobs — we help you grow a career. We are committed to supporting our team members both professionally and personally.

Apply Now!

Send your resume to .

Only those selected for an interview will be contacted.

About MK Auto Group:

MK Auto Group is a dynamic and expanding organization made up of leading automotive companies specializing in collision repair, vehicle servicing, and custom styling. Our team of over 250 dedicated professionals proudly supports a growing network that includes CARSTAR Collision facilities, Country Hills Collision, Force Auto Styling, Calgary Rim Repair, and Elboya Mechanical. From expert repairs to complete vehicle transformations, MK Auto Group is committed to innovation, quality, and excellence in every aspect of the automotive experience.