Client Care Specialist - White Rock Veterinary Hospital

BC - White Rock Veterinary Hospital; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A veterinary clinic in Vancouver is seeking a Client Care / Receptionist to build positive relationships with clients through exceptional customer service. Responsibilities include greeting clients, answering calls, booking appointments, and managing administrative tasks. The ideal candidate is compassionate and has experience with customer care. A salary range of $17.00 - $22.60 with benefits including medical and paid time off is offered.

Benefits

Competitive Base Salary

Comprehensive Benefits Including Medical, Dental & Life Insurance

Flexible Schedule

Vacation & Paid Time Off

Qualifications

• Experience providing exceptional customer service.
• Ability to handle incoming calls courteously.
• Strong skills in administrative tasks including sorting mail and drafting correspondence.

Responsibilities

• Greet and check-in clients in a friendly manner.
• Screen calls and book appointments.
• Perform various administrative office tasks.

Skills

Customer service

Compassionate communication

Call screening

Appointment booking

Administrative tasks

Tools

PIMS

Job description

About The Role

Our ideal Client Care / Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach. This person will appropriately screen calls, book appointments, take detailed messages as well as provide knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting), drafting memos and other correspondence, completing reports and other ad-hoc document requests. Experience with PIMS and customer care is an asset. Candidates must be willing to work Saturdays 9:00 AM - 5:00 PM

Expected Wage Range

$17.00 - $22.60

What We Offer

• Competitive Base Salary
• Networking, Collaboration & Knowledge Exchange With Other Veterinarians Within Our Practices
• Comprehensive Benefits Include : Medical, Dental & Life Insurance
• Flexible Schedule
• Vacation & Paid Time Off