Client Care Coordinator - Multi-Clinic

WS Audiology; Maple Ridge; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A caring hearing services provider in Metro Vancouver is seeking a Client Care Coordinator for a full-time permanent role. The position involves supporting multiple clinics with customer service, scheduling, and general administration tasks. Ideal candidates have over 2 years of experience in customer service or retail. The role includes a competitive hourly wage of $23-$25, benefits from day one, and opportunities for professional development.

Benefits

Quarterly bonuses

Employer-paid benefits

RRSP employer matching

Education assistance program

Ongoing mentorship and professional development

Qualifications

• 2+ years of experience in customer service, retail sales, or administration.
• Energetic and self-driven individual excited about business development.
• Proficiency in scheduling software and MS Office.

Responsibilities

• Act as the key point of contact for patients visiting and calling the clinic.
• Schedule, reschedule, and perform follow-up calls for appointments.
• Maintain electronic and physical filing systems.

Skills

Customer service

Scheduling

Communication

Retail sales

MS Office

Tools

Scheduling software

Job description

HearCANADA is hiring a Client Care Coordinator to support some of our clinics on the Lower Mainland within BC. Clinics supported will include Surrey, Abbotsford, Maple Ridge, and surrounding areas.This is a multi-site position and the successful candidate will be assigned a "home" clinic based on the location closest to their home address and will be compensated for travel to other sites when providing support. Typical hours will be Monday through Friday 8:30 am - 4:30 pm but hours may be modified depending on the clinic supported and could be as late as 6:00 pm and some weekend coverage.

The goal of the Client Care Coordinator will be to support our busy clinics to cover vacations, leaves, and to support high-volume centres. This full-time, permanent opportunity would be a great career move for someone with strong administration/customer service skills looking to join a growing team and to have diversity in their day-to-day working with different local teams.

What you'll do:

• Customer service - Act as the key point of contact for patients visiting our clinic and calling our clinic with by greeting them, answering questions, and addressing their concerns to ensure that they have a world-class experience.
• Scheduling and schedule balancing - Scheduling, rescheduling and performing follow-up and reminder calls for appointments.
• General administration and office tasks - Ordering supplies, maintaining a welcoming office environment, and maintaining electronic and physical filing systems.
• Retail and payment processing - Educate patients on hearing device payment plans, insurance direct-billing, trial periods, and basic product questions with the goal of increasing sales and fostering loyalty to our services and products.
• Marketing and events - Participate in HearCANADA branding and marketing initiatives and network with local community partners.
• Sanitation and hearing device troubleshooting - Assist clinical team members with sanitization and equipment and perform basic hearing aid maintenance.

What we are looking for:

• 2+ years of experience in a customer service, retail sales, or administrative capacity
• Experience in a retail or sales-oriented environment is strongly preferred
• An energetic, self-driven person who is excited about business development and community partnerships/marketing
• Excellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partner
• Proficiency with scheduling software and MS Office
• A valid driver's license and access to a vehicle is required due to the nature of the role(mileage is compensated for travel outside of your home clinic)

What’s in it for you:

• $23-$25/hour based on experience + quarterly bonuses
• Employer-paid benefits that start on your first day
• RRSP employer matching program
• Education assistance program and ongoing mentorship + professional development opportunities
• A culture that promotes inclusivity and a shared passion in making a positive impact in our community

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.