Client Care Coordinator - Hybrid Legislative Services

Government of British Columbia; Victoria; On-site; CAD 66,000 - 81,000; Full time

Job summary

A public service organization seeks a Client Care Coordinator in Victoria, Canada. This role focuses on delivering exceptional client service, responding to inquiries, and coordinating support for Members and their staff. Candidates should have post-secondary education and at least three years of customer service experience. The position offers a range of benefits, including career development, health benefits, and flexible work options.

Benefits

Career development

Community engagement

Extended health benefits

Flexible work options

Health and wellness programs

Vacation benefits

Pension plan

Qualifications

• Must have at least three years of customer service experience.
• Experience answering service calls is required.
• Preference for candidates with expertise in Legislative Assembly Administration.

Responsibilities

• Serve as the first point of contact for members seeking services.
• Respond to service requests via multiple channels.
• Maintain subject matter expertise across various services.

Skills

Customer service experience

Analytical skills

Technical skills

Education

Post-secondary education in business or related field

Tools

Ticket management system

Job description

A public service organization seeks a Client Care Coordinator in Victoria, Canada. This role focuses on delivering exceptional client service, responding to inquiries, and coordinating support for Members and their staff. Candidates should have post-secondary education and at least three years of customer service experience. The position offers a range of benefits, including career development, health benefits, and flexible work options.