Claims Processing Help Desk Associate

Treasure's Academy LLC; Remote; CAD 40,000 - 60,000; Full time

Job summary

A leading educational service provider is looking for a Claims Processing Help Desk Associate to enhance customer satisfaction through effective communication and problem-solving skills. This position will involve guiding customers through claims processes, troubleshooting issues, and maintaining documentation. Ideal candidates should have experience in claims processing or similar customer-facing roles and be proficient with CRM software. This functional role offers an opportunity to work in a dynamic remote environment.

Qualifications

• Excellent customer service skills, clear and empathetic communication.
• Experience in claims processing or help desk support.
• Strong analytical skills to enhance problem-solving.

Responsibilities

• Respond to customer inquiries regarding claims processing.
• Guide customers through the claims submission process.
• Troubleshoot and resolve customer issues.

Skills

Exceptional written and verbal communication skills

Experience in claims processing

Strong analytical thinking

Comfortable in dynamic remote environment

Proficiency with CRM software

Ability to manage sensitive information

Self-motivated

Job description

Join our team as a Claims Processing Help Desk Associate, where your dedication to customer satisfaction and keen analytical skills will help streamline our claims processes. In this pivotal role, you will be the go-to expert for customers seeking assistance, ensuring every interaction is handled with professionalism and empathy. Your contributions will directly impact the overall claims experience and the efficiency of our services.

Key Responsibilities

• Respond promptly to customer inquiries related to claims processing via phone, email, and chat channels.
• Guide customers through the claims submission process, providing clear instructions and support.
• Troubleshoot and resolve issues, escalating complex cases as necessary to maintain high satisfaction levels.
• Maintain accurate and detailed documentation of all customer interactions and claims resolutions.
• Collaborate with cross-functional teams to identify workflow improvements and enhance customer experience.
• Stay updated on company policies, procedures, and best practices for claims administration.
• Deliver proactive communication to customers regarding claims status and timelines.

Required Skills and Qualifications

• Exceptional written and verbal communication skills, with a dedication to clear and empathetic customer service.
• Experience in claims processing, help desk support, or a customer-facing role in a similar environment.
• Strong analytical thinking and problem-solving abilities, with a focus on accuracy and attention to detail.
• Comfort working in a fast-paced, dynamic remote environment while managing multiple tasks efficiently.
• Proficiency with customer relationship management (CRM) software and digital communication tools.
• Ability to manage sensitive information with discretion and uphold confidentiality standards.
• Self-motivated, resourceful, and adaptable team player.

Preferred Qualifications

• Experience working in insurance, healthcare, or financial services claims processing.
• Previous remote work experience or familiarity with distributed teams.
• Bilingual proficiency is a plus.