City Fleet Dispatcher

Bison Transport Inc.; Winnipeg; On-site; CAD 30,000 - 60,000; Full time

Job summary

A regional transport company is looking for a City Dispatcher in Winnipeg, Manitoba. The role involves managing daily dispatch activities, focusing on effective communication with drivers and resolving logistical issues. The ideal candidate will have 1-2 years of dispatch experience, a background in Supply Chain Management or Business, and strong organizational skills. Enjoy a supportive work environment with opportunities for career growth, work-life balance, and participation in wellness programs.

Benefits

Coaching and training for skill development

Healthy work-life balance

Wellness Program

Extracurricular sports teams

Qualifications

• 1-2 years of dispatch experience.
• Experience providing customer service in a similar environment.
• Knowledge of the transportation industry and North American geography considered assets.

Responsibilities

• Transmitting and receiving information relevant to drivers.
• Managing satellite messages or calls for drivers.
• Documenting situations that need to be reviewed.
• Resolving day-to-day issues for drivers.

Skills

Dispatch experience

Customer service

Communication

Problem solving

Attention to detail

Organizational skills

Education

Educational background in Supply Chain Management or Business

Job description

The City Dispatcher will execute the day to day activity of their assigned region. This includes monitoring of the fleet, accurately distributing, receiving and updating information. Identifying and participating in the resolution of issues relating to day to day driver activities is an essential responsibility of the City Dispatcher. You must be well organized, an excellent communicator and have a keen sense of timeliness in carrying out daily activities.

Responsibilities

• Dispatch: Transmitting and receiving of all information relevant to the driver/cartage company performing his/her duties within the Company and customer requirements.
• Satellite and Telephone Management: Handling of all driver related satellite messages or calls within assigned and overflow queues.
• Reporting: This involves the recognition, communication and documentation of situations that should be reviewed by other parties, for information, action and record keeping purposes.
• Problem Resolution: Working on behalf of both the Driver and the Company to resolve any day to day issues that may arise.

Ideal Candidate

• 1-2 years of dispatch experience in order to be considered for this role.
• Educational background in Supply Chain Management (or other relevant area such as Business).
• Dedicated experience providing customer service in a similar work environment.
• Well organized, an excellent communicator and have a keen sense of timeliness.
• Demonstrated attention to detail, communication, problem solving and planning abilities.
• Knowledge of the transportation industry and North American geography are considered assets.
• Able to quickly adapt to changes, shift focus, meet deadlines, and complete time-sensitive tasks.

Schedule

This position is subject to a Monday to Friday shift, 09:00-18:00.

Classification

This job is classified under NOC Code: 14404.

Why Bison

• Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
• Dispersed work environments that promote a healthy work-life balance
• Meaningful and impactful work and projects with an essential service provider
• Join our engaging Wellness Program & extracurricular sports teams

About Bison

• Celebrating over 50 years in Business
• Active in giving back through Corporate Social Responsibility and Charitable Giving
• Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.