Checkout & Payments Onboarding Engineer

Monograph; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading financial infrastructure platform is seeking a Customer Success Engineer to guide users through technical implementations of their Optimized Checkout Suite and Link products. The ideal candidate will have 4-6 years of experience in customer-facing roles, a solid technical foundation with proficiency in multiple programming languages, and a strong ability to communicate complex concepts effectively. This role offers an opportunity to work in a dynamic team aiming to enhance user success in fast-paced environments.

Qualifications

• 4 - 6 years of customer-facing experience in roles like customer success engineer, integration engineer, or similar.
• Ability to read, write, and understand code in multiple programming languages.
• Experience integrating Stripe or other RESTful APIs.

Responsibilities

• Guide and monitor priority users through implementation phases.
• Intervene with stuck users to unblock them.
• Lead users through technical implementations of OCS and Link products.

Skills

Customer success engineering

Integration engineering

Technical consulting

Problem-solving

Communication skills

Education

BSc or equivalent degree in a related field

Tools

RESTful APIs

Job description

A leading financial infrastructure platform is seeking a Customer Success Engineer to guide users through technical implementations of their Optimized Checkout Suite and Link products. The ideal candidate will have 4-6 years of experience in customer-facing roles, a solid technical foundation with proficiency in multiple programming languages, and a strong ability to communicate complex concepts effectively. This role offers an opportunity to work in a dynamic team aiming to enhance user success in fast-paced environments.