Change Management Consultant - Senior

LanceSoft; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A consulting firm is seeking a Senior Change Management Consultant in Toronto, ON. The role involves developing strategies, engaging stakeholders, and leading change management practices. Candidates should have 7-10 years of experience and strong skills in communication and relationship management. This hybrid position offers a dynamic environment to impact organizational change.

Qualifications

• 7-10 years Change Management Experience.
• Strong presentation and facilitation skills.
• Ability to work with diverse stakeholders.

Responsibilities

• Provide expertise and guidance on change management principles.
• Develop change management strategies and plans.
• Engage stakeholders throughout the change process.

Skills

Change management industry standards

Training and communication strategies

Stakeholder engagement

Conflict management

Analytical skills

Job description

Overview

Title: Change Management Consultant - Senior
Location: Toronto, ON (Hybrid)
Duration: 173 days + Possible Extension

Responsibilities

• Work with organizations, by providing expertise, consultative advice, guidance and coaching, to build knowledge and expertise of change management principles, methodologies, and tools
• Help leaders and teams enhance their capabilities to understand how change impacts people, the reasons why people resist change and how to support people as they transition through change
• Be an active and visible coach to support leaders, partners and stakeholders in their role as change champions
• Partner and work collaboratively with key roles such as project managers, business analysts, process improvement specialists, change consultants and leadership to integrate change practices at all levels of the organization
• Develop and implement change management strategies, plans and framework
• Lead, develop, implement and/or provide input in the development of communication plans, sponsor roadmaps, stakeholder assessments, training plan, and resistance management throughout the lifecycle of the project
• Leads stakeholder management, including identification and analysis of key stakeholders, and the development of stakeholder engagement strategies
• Ensure the alignment of change management activities with participating stakeholders to remove change barriers, smooth the adoption process and contribute to problem solving resulting in successful implementation
• Ensure that clients/partners and stakeholders are actively engaged in the change, consulted with and communicated to
• Be able to articulate the purpose of change in a manner that makes sense to impacted stakeholders and provides a compelling picture of the new organization
• Build consensus among clients/partners and stakeholders on specific changes designed to better meet their needs
• Identify potential people side risks and anticipated points of resistance and develop plans to mitigate or address concerns
• Design and conduct change readiness assessments, evaluate results, and present findings to stakeholders to plan and carry out a change management strategy
• Administer measurement systems to track adoption, utilization, and proficiency of individual changes
• Develops an approach to embed/institutionalize the change to sustain the benefits achieved, including knowledge transfer, performance management, continuous improvement and other related practices.

General Skills

• Experience and knowledge of change management industry standards, best practices, methodologies and tools
• Experience in development of training, communication, and change management strategies and plans
• Ability to work effectively and engage with a diverse group of stakeholders, such as senior management and leaders, project managers, etc.
• Strong conflict management, interpersonal and communication skills (written and verbal)
• Experience with project management fundamentals and understanding of the lifecycle of a project
• Excellent active listening skills
• Strong analytical and decision-making abilities
• Strong presentation and group facilitation skills

Desirable Skills

• Experience identifying and assessing change impacts to the organization’s business processes and technology solutions to drive business and people adoption
• Experience leading medium to large transformational change projects
• Experience working with project leads to apply a structured change management approach and methodology for the people side change across for assigned initiatives
• Experience understanding the program/project and related change management issues by identifying key stakeholders and how they will be impacted by the change
• Experience developing actionable and targeted change management plans that include communications, coaching, training, sponsorship and/or other resistance management activities
• Experience defining and measuring success metrics and monitor change progress to track adoption, utilization and proficiency related to changes
• Experience managing the change management process, and applying change management best practices to support the project or initiative
• Experience coordinating efforts with other subject matter experts, including communications specialists, training specialists, and human resource consultants during implementation
• Ability to influence others, at all levels within the organization, and move towards a common goal

MUST

• 7-10 years Change Management Experience
• Relationship management experience
• Communication and consultation experience skills